Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
To get me to agree to sign up for another 2 years of "service", Verizon FIOS rep promised that the $149.99 setup fee would be deducted from my bill if I upgraded my internet. It has not been deducted - it's on my current bill, and now, customer "service" is saying that they have no record of that commitment. I am growing pretty tired of being lied to. How do I deal with this? I don't really want to cancel my service and go back to comcast, but will if I can't get this solved without more frustration. I'm not stupid and I'm sick of being treated that way.
I am a little confused? Why is there even a set up fee to simply raise your internet speed from their central office? Did verizon come out and install something?
file a complaint with your states Public Utilities Commission or Public Service Commission for what they did via a google search. Also can file at http://www.fcc.gov
or simply go to the other service as you wrote.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.