Verizon's strange marketing practices

[Confused09]

Just got off the phone with retention and they couldn't offer the same or better deal to me as an existing customer. I see offers for new customers offering added incentives to sign up. So the natural conclusion is they would rather lose me and my wireless services for a year or two than keep me as a customer and take the chance that I'll come back at some point in the future. Very odd because more than likely once lost after a bad experience customers usually do not return. Strange marketing strategy.

[CRobGauth]

Its the same strategy that every service provider uses.

It is always the new customers that get the better deal.
They consider that the cost of acquisition.