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Verizon shut off our account accidently and can't fix it
BostonStrong1
Newbie
‎07-25-2018 07:54 AM

Verizon made a mistake when we returned a piece of equipement that we were acutally cancelling the account.  They were able to shut it off right away, but after 6 hours on the phone and various departments, they couldn't seem to figure out a way of turning it back on.  So it seems that Verzion is setup to shut your account off, but make it very difficult to turn it back on, even when it's their own fault.  Great business model, keep it up Verizon, you're awesome!

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Re: Verizon shut off our account accidently and can't fix it
LawrenceC
Community Manager
Community Manager
‎07-25-2018 08:49 AM

Hi BostonStrong,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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