Verizon slow DSL connection

[Yu1222chen]

I used to have DSL , speed was in the range of 1.5mbps-3mpbs.

For four months, the internet were working perfectly fine, until 2 weeks ago.

My internet been constantly losing connection, up to like 50 times a day.

I called for help and Verizon sent a technician over and the technician said that the speed was too fast or whatever, which is the cause of me losing connections constantly.

so he told me to call and lower my speed to the next level, which is around 0.9mbps-1.5mbps..

Its been like 6hours since I lowered my internet connection, the speed might be the cause of me losing connection constantly. But this speed is too slow for me.. My brother often uses a application that slows the network down. With the old speed, i seem to work okay even when he is runnining the app, but now, the speed goes down as low as 0.10mbps when he is running the app..The average speed for me now is around 1.3mbps..

My friend who has Comcast told me her average speed is 17.8mbps...

I thought of canceling my internet, but I signed 1 year contract with Verizon, which still has around 8 months remaining.

Is there any ways for me to bring my internet back up to 1.5-3mbps without losing connection all the time? It had been working for 4 months.. how come it suddenly dosent work anymore??

[dslr595148]

#1 Please show the Transceiver Statistics from the DSL modem.

#2 If you do not know where / how to find them, then answer these questions.

a) What is the brand and model of your DSL modem?

b)  What is the brand and model of your router?

c) What is your OS and Version? For example, Windows XP SP3.

[Yu1222chen]

a) What is the brand and model of your DSL modem?

 Westell  A90-750015-07

I dont know where I can find these two informations at

b)  What is the brand and model of your router?

c) What is your OS and Version? For example, Windows XP SP3.

[dslr595148]

#1 Try to go to http://192.168.1.1/ .

#2 Then Choose Troubleshooting, and then click Transceiver Statistics.

#3 If Troubleshooting does not exist try go to System Monitoring, Advanced Monitors, and then choose Transceiver statistics. Post up the information you see on that page.

#4 If you are prompted for a Username and Password, try one of the following:

admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon username/password

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@Yu1222chen wrote:

I dont know where I can find these two informations at

c) What is your OS and Version? For example, Windows XP SP3.

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Do you at least know what OS?

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To figure out what version of Windows you are using (if you are using Windows)

#1 There are some sample screens shots of some using Windows Vista at

a) http://oit.ncsu.edu/resnet/vista

#2 Notice the "globe" in the lower left hand corner.

#3 I heard/read that Windows 7 also has a globe in the same location.

#4 If using Windows but not using Vista or 7, instead of a "globe" there is a start button.

#5 If using Windows click the Start button (or click the Globe), go to Run (OR get the command prompt), then type in winver and press enter. This tells you what Version of Windows you have.

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@Yu1222chen wrote:

I dont know where I can find these two informations at

b)  What is the brand and model of your router?

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Ok, I can try it this way for you...

#1 My network is setup like this...

a) Phone Line -> Westell 6100F(+power) -> Linksys WRT54G(+power).

b) Besides a power supply and my Westell connected to my Linksys, I have four computers connected by wire.

#2 What do you have connected to your Westell besides the phone line and a power line, by wire (if anything) ?

[Yu1222chen]

Transceiver Revision: A2pB020b3.d20h

Os is Windows Vista

My phone line is pluged right into the walljack and the other side is the modem. Nothing else is plugged into the the phone line wall. The modem is  Westell  A90-750015-07

[dslr595148]

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@Yu1222chen wrote:

Transceiver Revision: A2pB020b3.d20h

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That must be more that, info.

Please post all of the info.

Thanks.

[Yu1222chen]

Software Version: VER:5.01.00.02

Transceiver Revision:2pB020b3.d20h

Model Name:A90-750015-07

Serial Number:10FX06083752

Broadband Connection Status:Connected

Broadband IP Address:{edited for privacy}

Broadband MAC Address:{edited for privacy}

Broadband Connection Type:PPPoE

Active Status:0:00:59:08

Configuration:096-900186-01 A

[smith6612]

You might want to edit out that IP address. Anyways, what you're looking at is the main status page. You need to choose "Advanced Statistics" on the left hand side navigation and then choose Transceiver Statistics.

[Yu1222chen]

Transceiver Statistics

Transceiver Revision A2pB020b3.d20h

Vendor ID Code 4D54

Line Mode ADSL_2plus

Data Path FAST

Transceiver Information          Down Stream Path     Up Stream Path

DSL Speed (Kbits/Sec)                         1500                                 445

Margin (dB)                                                9.3                                   20.5

Line Attenuation (dB)                               56.5                               28.6

Transmit Power (dBm)                            19.0                               12.4

[smith6612]

That's what we're looking for. Those statistics are suggesting that either the line has gotten really long (Greater than 2 miles out) or there is an issue on the line causing problems. The downstream is not synced properly, as it should be 1792 (plus or minus a digit or two as a result of ADSL2+). If you have access to a NID, plug the modem into the test jack found inside of it and pull up the new statistics. If not, see about getting a tech out to try and improve the line.