Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Long story short - our internet went out last month for several days. Turns out that VZ was not sending any sort of IP/signal for the internet portion of our package, so we HAD a connection, but no actual link to the internet itself.
After the first tech came out to fix the issue, he replaced our Gateway router, thinking it might be the issue. Problem is - that was our owned router that we bought outright, and he managed to drive off before we realized/remembered that it was ours.
Second tech comes out, because the router was not in fact the issue, but on VZ's end never sending us a signal. So he gets us all fixed up by calling customer service and telling them what to do. We're good to go at this point, but we still have the issue of our owned property essentially being stolen, and the added wound of now being charged for a NEW router that was both unnecessary and, according to the tech, we should have free lifetime replacements on routers we buy from VZ outright.
We've tried getting a hold of customer service on this, but between chats and phone calls spanning over an hour each, nobody seems to know how to help. So here I am posting on the forum as a last-ditch effort in trying to get things resolved so we're not being robbed twice.
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