Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
July 3rd, day before the great ID4 day, my husband returned the rental Verizon Gateway router as we bought our own Netgear router. It was supposed to be an uneventful day and easy task. Two hours later at 1:30pm, we found out that they terminated our internet service by mistake while all three of us are still working. After spending 4 hours on the phone talking to 5 different people while i chatted online with Verizon agent in parallel we could not get this resolved. Instead one agent opened up a new account for us and told us we would get our service back 6 days later on 7/9. when asked why they could not just restore our service as ethernet and router are already in place - NO ANSWER! I stayed up at night, on queue waiting for an agent to help me on chat, after 45 min wait on queue and 25 min chat with an agent, Bhanu told me that he could not help and I need to call customer service tomorrow - going back to the drawing board again!!! This is completely unacceptable! It’s absurd that we need to wait for 6 days to reestablish our existing connection. I am in IT and I know this is simply a switch ON mechanism with already established ethernet and router! Will Verizon reimburse us, 3 of us 0.5 day salary for today’s work loss? Not to mention we will have to wait for another 6 days to get our service back on?!!! Completely insane. Go figure!
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