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Verizon wants to charge me $625 to dissconnect faulty service
I have DSL and phone for my business through Verizon. I've had on-going issues with the DSL service: the router frequently would reboot on its own and I was only getting 3 Mpbs download speed (!). I called Verizon 4 times about this issues in a 4 week time frame. They sent out a tech who confirmed the problem but was unable to fix it. Since I'm running a business I absolutely need working internet service so I switched to Comcast. When I called to cancel my service I was informed that there would be a $625 disconnection fee. The agent was unwilling to waive the fee even though my internet service has not worked properly for over a month now and the technician confirmed there was a problem and was unable to fix it. Suggestions?
Re: Verizon wants to charge me $625 to dissconnect faulty service
Super User
Super User

From the ToS

Money Back Guarantee

If we provide a money back guarantee ("MBG") for your Service, it will begin on your Service Ready Date. During this MBG period you may cancel your Service and receive a full refund of all monthly, one -time and equipment charges paid to Verizon (provided you return all Equipment in good working condition). If you fail to return the Equipment, an unreturned Equipment fee will apply. ETFs will not apply to Service terminated within the MBG  period. The MBG does not apply to customers who change between or renew bundle, monthly,  term or other pricing plans. The MBG is  limited to one per Subscriber per Service type per Service address.