Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
WAN status down.
caleb89sw
Newbie
‎09-04-2014 08:19 AM

Hello. We have a Motorola 2247-N8 wireless router. Recently our internet connection dropped. I managed to restart the router, but on the connection information main page, it says "WAN status" is down and the PPP username and password are blank. Are these two things related? Is there anything I can do to fix this?

0 Likes
Reply
1 Reply
Correct answers are available for this post.
Re: WAN status down.
smith6612
Super User
Super User
‎09-05-2014 08:26 PM

It may be related if your area is not an OpenPPPoE area. You can try to fill in the username and password associated with the master Verizon account for your DSL account for the PPPoE information.

If that doesn't work, please ensure your VPI/VCI Settings are set to 0/35. Failing that, contact Verizon.

0 Likes
Reply