My fios service was installed 7/22/17. At the time, Verizon ran a "temporary" line above ground over my driveway, with the promise that the "line-burying" group would be by in 2 weeks or less to bury the line. Here we are 3 1/2 months later and the line is still running across my driveway. Now that winter is upon us, there is some real urgency to get this resolved, since I cannot plow my driveway with this line in place. I have called Verizon Fios at least 10 times, and am always told that the line will be buried "within two weeks." Needless to say, I am frustrated beyond belief. Anyone find a way to get Verizon to actually commit to a day to bury a line, and actually have them follow through?
Hi JRP10011,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
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