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I've been trying forever to, either check my E-mail [ keep getting signup after signup, user I.D. doesn't match - Passwords don't match.... I went through a thousand by now......Need order number now...it's getting a little tiring going back and forth with this. Thinking about it, How can I get info if I can't iI go back and forth. E-mails the problem can't even switch to G-mail in Google on my laptop. Any insight on this? Please reply only not by E-mail ....lmao, but still Pistoff.
You can find tools on the Verizon Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp
I point and quote from
turns out that the Mac "Smart Activate" does NOT work on Macs! Isn't that a laugh?
Here's what you do:
type in 192.168.1.1\Verizon\redirect.htm into the address bar
This will get you into administer the modem.
The administrator's name is admin
The password is password; if password doesn't work, use admin
Then go into "User Settings"
Change the folowing to Admin
Username (type in admin)
Password (type in admin)
Re-Type password (type in admin)
You will press "okay' or whatever, it will send you to a "restricted page." When you reach it, press the "disable" button.
Close out, then reboot your computer. You should be able to connect. At least, that's what Oswaldo in Mexico said.
I find it inconceivable that Verizon would KNOWINGLY give us software that does NOT work on Mac computers!
Does that help you?