Westell 6100 lights

[Ibis1]

My 6100 modem lights are all green expect for Enternet light, it flashes green and I don't get a connection.. What  is happening?

[smith6612]

Just to clarify, the Internet light or the Ethernet light are out?

[Ibis1]

Sorry!  I meant INTERNET light.

[smith6612]

Thanks for clarifying. Since the Internet light is out, this means one of three things:

1: Your modem is configured in bridge mode. What this means is, instead of your modem obtaining the IP address from Verizon automatically, it is leaving the job to another device that is plugged into the modem. For example, if you have a Wireless router that is normally connected to the modem, this may be set up to use PPPoE and will finalize the steps needed to make a complete connection to the Internet. Computers can also make a PPPoE connection as well, so don't discount this if you have ever needed to press "Connect" to something on your computer with the DSL. Out of the box, modems should do this on their own (and it's the suggested way too).

2: This could mean that you're having a service outage. There are a number of things that can cause an outage, but Verizon should be able to help you identify if there's a problem. They'll likely ship you a new modem first, but this could be caused by anything from a bad circuit configuration to a bad line card. Of course, make sure you completely reset your modem first, to rule out any configuration issues with your modem itself. You may have to re-configure the modem for Internet access, but that's okay.

3: It could mean the modem is trying to get a connection but is unable to. Visit http://192.168.1.1/ while wired into the modem, and if you are prompted for credentials, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/verizon

admin/verizon1

If you have not changed the login yourself, one of those should get you into the modem. More than likely it will be one of the first three passwords. Once at the main page of the modem, look for the status indication on the modem as to what's going on. You should see words like Connecting... and other things like PPPoE or Routed Bridge mode. If you could tell us what you see on this page for speed, status, and modes, that would be awesome. You don't need to share info that appears under the "My Network" section of the modem. Also, please blank out your Verizon username if you see that in the modem.