Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Westell 7500 - Speed Drops and Connectivity Issues

I've been having this issue since around May 2012, and it has been quite a source of frustration. Before May 2012, our connection speed was consistently at ~3,000 Kbps Down / ~863 KbpsUp and never dropped connection. However, after May 2012, the speeds have been around ~2800-2100 Kbps / 863 Kbps all the way down to 400 Kpbs / 400 Kbps (which is even lower than the 1.1-3 Down we're paying for) and the connection dropped randomly.


A month ago, the speed sat around 2100 Kbps / 863 Kpbs and would disconnect randomly. More recently if I have a speed higher than 1501 Kbps / 445 Kbps, it will disconnect and the speed will lower each time until it reaches 1501 Kbps / 445 Kbps. When it reaches 1501 Kbps / 445 Kbps, it will no longer disconnect, but this is a less than desired speed. Though there have been a handful of times where it has disconncted but stays at 1501 Kbps / 445 Kbps.


I have tried calling Verizon and have had network specialists apparently change server connections which raised the speed back up, but the same problem occurs - the connection drops and slowly lowers back down. A technician has been sent into our area (Montgomery County - MD) and apparently "fixed" the disconnection issue, but disconnections still occur.


I'm at a loss of what to do. Nothing has been changed with our setup. And I'm quite tired of having to constantly call Verizon to boost our speed back up, only to have it drop again, when this wasn't an issue a few months ago.

Re: Westell 7500 - Speed Drops and Connectivity Issues
Master - Level 3

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.