Westell 7500 - Xbox Live- ICMP issues

[rvann77]

Hello to anyone who can help me. I can not stay connected when tryign to play with friends on line. I am automatically "connection to host timed out" when I get in a session with them. So I test my Live connection and it tells me my Xbox is not receiving ICMP issues. I called tech support and they say that is premium support that I have to pay for. **bleep**.

Has anyone run across this kind of issue before and could help me resolve it? Or do I need to go buy a Belkin or Netgear modem what will actually work correctly with my Xbox360?

Thanks.

[smith6612]

By any chance, did you enable the Firewall within the Westell 7500? Try disabling it and also try performing some port forwarding (or enable UPnP) for the Xbox.

[rvann77]

Hi Smith. My firewall is set to allow all traffic and I have the ports forwarded and UPnP enabled and I am still having issues. Not sure if it is just my Westell or what. I would love to either request a new modem from Verizon or buy one myself.

Any other ideas?

[smith6612]

I doubt at the moment the problem is with the modem.

Here's what I would try to do at this point. Use either UPnP or Port Forwarding and see if the Xbox starts to work. Failing that, go to the Firewall settings and click on DMZ. Try putting the Xbox into the DMZ, which port forwards ALL ports to it in addition to leaving it without Firewall protection. This should ultimately rule out any issue with UPnP or the Port Forwarding configuration.

I don't suggest leaving the DMZ enabled, so if we can figure out if the Xbox works fine with DMZ on, we can see what is going on with the Port Forwarding entries. UPnP I've found seems to be iffy based on the router and device in use. Many routers seem to have trouble making UPnP work for more than a few days, so it's something I suggest against if possible.