Westell 7500 no PPP Connection

[drawingpin]

Guys,

Last Thursday my internet went down. It has been down since. I have had several calls with Verizon support without
success. I have only had the internet connection for around 2 months and we have had a lot of issues but this has
been the worst. Verizon sent out a new modem but that didn't solve the problem.

When I boot either Westel 7500 up it connects to dsl but fails to connect to PPP.
We have tried changing the settings on the PPP connection page without succes. (With Verizon)

I haven't look at changning the micro filters as they are still only 2 months old and I didn't
think they would fail so quickly.

Attached below is my transceiver details and an extract from my log.

Any help you can give me will be greatly appreciated,

Jim.

Transceiver Statistics
Transceiver Revision  A2pB020b3.d20h
Vendor ID Code  4D54
Line Mode  ADSL_G.dmt
Data Path FAST
 
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) 25.3 15.0
Line Attenuation (dB) 28.0 18.0
Transmit Power (dBm) 5.6 11.9

All Event Log 
Time Severity Process Details
Jan 1 06:41:03  daemon.info  dnsmasq[327]:  DHCPACK(br0) 192.168.1.39 c0:cb:38:06:11:c6 W7Jwood
Jan 1 06:41:03  daemon.info  dnsmasq[327]:  DHCPINFORM(br0) 192.168.1.39 c0:cb:38:06:11:c6 
Jan 1 06:40:59  daemon.info  dnsmasq[327]:  DHCPACK(br0) 192.168.1.39 c0:cb:38:06:11:c6 W7Jwood
Jan 1 06:40:59  daemon.info  dnsmasq[327]:  DHCPREQUEST(br0) 192.168.1.39 c0:cb:38:06:11:c6 
Jan 1 06:40:59  daemon.warn  dnsmasq[327]:  Ignoring domain ACGUSA.ACGI.COM for DHCP host name W7Jwood
Jan 1 06:40:59  daemon.info  dnsmasq[327]:  DHCPOFFER(br0) 192.168.1.39 c0:cb:38:06:11:c6 
Jan 1 06:40:59  daemon.info  dnsmasq[327]:  DHCPDISCOVER(br0) c0:cb:38:06:11:c6 
Jan 1 06:40:57  daemon.info  dnsmasq[327]:  DHCPNAK(br0) 172.18.188.235 c0:cb:38:06:11:c6 wrong network
Jan 1 06:40:57  daemon.info  dnsmasq[327]:  DHCPREQUEST(br0) 172.18.188.235 c0:cb:38:06:11:c6 
Jan 1 06:40:57  daemon.warn  dnsmasq[327]:  Ignoring domain ACGUSA.ACGI.COM for DHCP host name W7Jwood
Jan 1 06:40:37  daemon.notice  pppd[4326]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:40:37  daemon.warn  pppd[4326]:  pppd[4326] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Jan 1 06:40:37  daemon.notice  pppd[4326]:  PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Jan 1 06:40:37  daemon.notice  pppd[4326]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Jan 1 06:40:37  daemon.notice  pppd[4326]:  Westell Random Holdoff returning 487 seconds
Jan 1 06:40:37  daemon.warn  pppd[4326]:  Leaving destroy_pppoesessionfile
Jan 1 06:40:37  daemon.err  pppd[4326]:  Unlinking PPPoE session file:/WFIO/ppp-config0
Jan 1 06:40:37  daemon.warn  pppd[4326]:  Enter destroy_pppoesessionfile
Jan 1 06:40:37  daemon.err  pppd[4326]:  Unable to complete PPPoE Discovery
Jan 1 06:40:37  daemon.warn  pppd[4326]:  Timeout waiting for PADO packets
Jan 1 06:40:37  daemon.warn  pppd[4326]:  waitForPADO: timed out
Jan 1 06:40:27  daemon.warn  pppd[4326]:  waitForPADO: timed out
Jan 1 06:40:22  daemon.warn  pppd[4326]:  waitForPADO: timed out
Jan 1 06:40:17  daemon.notice  pppd[4326]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:40:17  daemon.notice  pppd[4326]:  Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Jan 1 06:40:17  daemon.notice  pppd[4326]:  Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Jan 1 06:40:17  daemon.notice  pppd[4326]:  Westell PPP Environment:device:nas1 ppplogname:root orig_uid:0
Jan 1 06:40:17  daemon.notice  pppd[4326]:  pppd 2.4.2 started by root,uid 0
Jan 1 06:40:17  user.notice  root:  ppp0 started on nas1
Jan 1 06:40:17  daemon.notice  pppd[4325]:  Westell PPP Environment:orig_uid:0
Jan 1 06:40:17  daemon.info  pppd[4325]:  Plugin holdoffrandom.so loaded.
Jan 1 06:40:17  daemon.info  pppd[4325]:  Plugin ppphooker.so loaded.
Jan 1 06:40:17  daemon.info  pppd[4325]:  RP-PPPoE plugin version 3.3 compiled against pppd 2.4.2
Jan 1 06:40:17  daemon.info  pppd[4325]:  Plugin rp-pppoe33.so loaded.
Jan 1 06:40:17  user.notice  root:  ppp0 stopped on nas1
Jan 1 06:40:16  daemon.warn  pppd[4077]:  Leaving destroy_pppoesessionfile
Jan 1 06:40:16  daemon.err  pppd[4077]:  Unlinking PPPoE session file:/WFIO/ppp-config0
Jan 1 06:40:16  daemon.warn  pppd[4077]:  Enter destroy_pppoesessionfile
Jan 1 06:40:16  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:40:16  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_USER_REQUEST during phase PHASE_HOLDOFF->PHASE_DORMANT
Jan 1 06:40:16  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_DORMANT(3)
Jan 1 06:40:08  daemon.info  dnsmasq[327]:  DHCPACK(br0) 192.168.1.15 00:13:8f:c6:28:80 DPDownload
Jan 1 06:40:08  daemon.info  dnsmasq[327]:  DHCPINFORM(br0) 192.168.1.15 00:13:8f:c6:28:80 
Jan 1 06:39:26  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:39:26  daemon.warn  pppd[4077]:  pppd[4077] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Jan 1 06:39:26  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Jan 1 06:39:26  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Jan 1 06:39:26  daemon.notice  pppd[4077]:  Westell Random Holdoff returning 497 seconds
Jan 1 06:39:26  daemon.warn  pppd[4077]:  Leaving destroy_pppoesessionfile
Jan 1 06:39:26  daemon.err  pppd[4077]:  Unlinking PPPoE session file:/WFIO/ppp-config0
Jan 1 06:39:26  daemon.warn  pppd[4077]:  Enter destroy_pppoesessionfile
Jan 1 06:39:26  daemon.err  pppd[4077]:  Unable to complete PPPoE Discovery
Jan 1 06:39:26  daemon.warn  pppd[4077]:  Timeout waiting for PADO packets
Jan 1 06:39:26  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:39:16  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:39:11  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:39:06  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:39:06  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Jan 1 06:39:06  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Jan 1 06:39:06  daemon.notice  pppd[4077]:  Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Jan 1 06:39:06  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:39:06  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_DORMANT(3)
Jan 1 06:39:05  daemon.info  dnsmasq[327]:  DHCPACK(br0) 192.168.1.15 00:13:8f:c6:28:80 DPDownload
Jan 1 06:39:05  daemon.info  dnsmasq[327]:  DHCPINFORM(br0) 192.168.1.15 00:13:8f:c6:28:80 
Jan 1 06:38:31  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:38:31  daemon.warn  pppd[4077]:  pppd[4077] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Jan 1 06:38:31  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Jan 1 06:38:31  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Jan 1 06:38:31  daemon.notice  pppd[4077]:  Westell Random Holdoff returning 35 seconds
Jan 1 06:38:31  daemon.warn  pppd[4077]:  Leaving destroy_pppoesessionfile
Jan 1 06:38:31  daemon.err  pppd[4077]:  Unlinking PPPoE session file:/WFIO/ppp-config0
Jan 1 06:38:31  daemon.warn  pppd[4077]:  Enter destroy_pppoesessionfile
Jan 1 06:38:31  daemon.err  pppd[4077]:  Unable to complete PPPoE Discovery
Jan 1 06:38:31  daemon.warn  pppd[4077]:  Timeout waiting for PADO packets
Jan 1 06:38:31  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:38:21  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:38:16  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:38:11  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:38:11  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Jan 1 06:38:11  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Jan 1 06:38:11  daemon.notice  pppd[4077]:  Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Jan 1 06:38:11  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:38:11  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_DORMANT(3)
Jan 1 06:36:50  daemon.info  dnsmasq[327]:  DHCPACK(br0) 192.168.1.15 00:13:8f:c6:28:80 DPDownload
Jan 1 06:36:50  daemon.info  dnsmasq[327]:  DHCPINFORM(br0) 192.168.1.15 00:13:8f:c6:28:80 
Jan 1 06:36:46  daemon.info  dnsmasq[327]:  DHCPACK(br0) 192.168.1.15 00:13:8f:c6:28:80 DPDownload
Jan 1 06:36:46  daemon.info  dnsmasq[327]:  DHCPREQUEST(br0) 192.168.1.15 00:13:8f:c6:28:80 
Jan 1 06:32:02  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:32:02  daemon.warn  pppd[4077]:  pppd[4077] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Jan 1 06:32:02  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Jan 1 06:32:02  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Jan 1 06:32:02  daemon.notice  pppd[4077]:  Westell Random Holdoff returning 369 seconds
Jan 1 06:32:02  daemon.warn  pppd[4077]:  Leaving destroy_pppoesessionfile
Jan 1 06:32:02  daemon.err  pppd[4077]:  Unlinking PPPoE session file:/WFIO/ppp-config0
Jan 1 06:32:02  daemon.warn  pppd[4077]:  Enter destroy_pppoesessionfile
Jan 1 06:32:02  daemon.err  pppd[4077]:  Unable to complete PPPoE Discovery
Jan 1 06:32:02  daemon.warn  pppd[4077]:  Timeout waiting for PADO packets
Jan 1 06:32:02  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:31:52  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:31:47  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:31:42  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:31:42  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Jan 1 06:31:42  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Jan 1 06:31:42  daemon.notice  pppd[4077]:  Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Jan 1 06:31:42  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:31:42  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_DORMANT(3)
Jan 1 06:26:38  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:26:38  daemon.warn  pppd[4077]:  pppd[4077] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Jan 1 06:26:38  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Jan 1 06:26:38  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Jan 1 06:26:38  daemon.notice  pppd[4077]:  Westell Random Holdoff returning 304 seconds
Jan 1 06:26:38  daemon.warn  pppd[4077]:  Leaving destroy_pppoesessionfile
Jan 1 06:26:38  daemon.err  pppd[4077]:  Unlinking PPPoE session file:/WFIO/ppp-config0
Jan 1 06:26:38  daemon.warn  pppd[4077]:  Enter destroy_pppoesessionfile
Jan 1 06:26:38  daemon.err  pppd[4077]:  Unable to complete PPPoE Discovery
Jan 1 06:26:38  daemon.warn  pppd[4077]:  Timeout waiting for PADO packets
Jan 1 06:26:38  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:26:28  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:26:23  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:26:18  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:26:18  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Jan 1 06:26:18  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Jan 1 06:26:18  daemon.notice  pppd[4077]:  Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Jan 1 06:26:18  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:26:18  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_DORMANT(3)
Jan 1 06:24:18  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:24:18  daemon.warn  pppd[4077]:  pppd[4077] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Jan 1 06:24:18  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Jan 1 06:24:18  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Jan 1 06:24:18  daemon.notice  pppd[4077]:  Westell Random Holdoff returning 120 seconds
Jan 1 06:24:18  daemon.warn  pppd[4077]:  Leaving destroy_pppoesessionfile
Jan 1 06:24:18  daemon.err  pppd[4077]:  Unlinking PPPoE session file:/WFIO/ppp-config0
Jan 1 06:24:18  daemon.warn  pppd[4077]:  Enter destroy_pppoesessionfile
Jan 1 06:24:18  daemon.err  pppd[4077]:  Unable to complete PPPoE Discovery
Jan 1 06:24:18  daemon.warn  pppd[4077]:  Timeout waiting for PADO packets
Jan 1 06:24:18  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:24:08  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:24:03  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:23:58  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:23:58  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_PPPOE_TIMEOUT_PADO->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN
Jan 1 06:23:58  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_SERIALCONN(2)
Jan 1 06:23:58  daemon.notice  pppd[4077]:  Wan link is up and PPPoE Terminator on DSL:nas1 is done working
Jan 1 06:23:58  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:23:58  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_DORMANT(3)
Jan 1 06:18:53  daemon.notice  pppd[4077]:  Westell PPP Environment:device:nas1 linkname:config0 ppplogname:root orig_uid:0
Jan 1 06:18:53  daemon.warn  pppd[4077]:  pppd[4077] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit
Jan 1 06:18:53  daemon.notice  pppd[4077]:  PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF
Jan 1 06:18:53  daemon.notice  pppd[4077]:  Westell phase_hook PHASE=PHASE_HOLDOFF(11)
Jan 1 06:18:53  daemon.notice  pppd[4077]:  Westell Random Holdoff returning 305 seconds
Jan 1 06:18:53  daemon.warn  pppd[4077]:  Leaving destroy_pppoesessionfile
Jan 1 06:18:53  daemon.err  pppd[4077]:  Unlinking PPPoE session file:/WFIO/ppp-config0
Jan 1 06:18:53  daemon.warn  pppd[4077]:  Enter destroy_pppoesessionfile
Jan 1 06:18:53  daemon.err  pppd[4077]:  Unable to complete PPPoE Discovery
Jan 1 06:18:53  daemon.warn  pppd[4077]:  Timeout waiting for PADO packets
Jan 1 06:18:53  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:18:43  daemon.warn  pppd[4077]:  waitForPADO: timed out
Jan 1 06:18:38  daemon.warn  pppd[4077]:  waitForPADO: timed out

[smith6612]

There's nothing wrong physically with your line, so your issue would be more along the lines of an inability to contact the PPPoE server. Do you have any others in your immediate area with DSL who are seeing the same problem? At this point I would see if you can get a tech at Verizon to look into your line configuration to make sure something isn't messed up with it, and to also check for bad equipment that may be preventing you from getting anywhere. Nothing should be wrong with the two Westell units, so keep one around as a spare should you ever need it.

[drawingpin · Accepted solution]

My guess is there was something wrong at their end. It started working last night but we had re-activate our account.

[smith6612]

Glad to hear things are back up and running.

[Grandpappy]

I also had no PPP connection and my direct tv receiver was unable to connect with the internet and my internet light on my westell 7500 would not lite.

Everything else was fine, I could personally connect to the internet send and receive email but I could not use my on demand features for my tv.

I called verizon tech support and explained my problem and after about 1 hr of them telling me what to do and nothing happening or fixed they had me log on the internet and now they felt this fixed my problem even though I told them my ppp was still down and my green internet lite would still not lite.

They were now trying to push it off on direct tv.

I called direct tv and went thru their process but still no fix.

I personally felt it was a modem issue.

I finally went in to my mode 192.168.1.1 and updated my password in my connection and low and behold my ppp now says connected and my receiver was able to connect to the internet. NO THANKS TO VERIZON.

It seems that if you change your password with verizon you also need to change it in your modem.