What HSI speed available at my location

[Plztakemymoney]

Just did 5 speed tests with most at .1Mbps (YES, that's POINT one as in ONE TENTH of one Mbps). I have screen shots.

In 2011 I took advantage of an offer Verizon sent to "upgrade" to 1.5-3Mbps and paid for nearly a year with no speed improvement before a customer support rep named Christopher finished weeks of research concluding I had paid for service that was not even available in my area (and refunded me).

I have now received ANOTHER offer to upgrade to such service, however online chat will only say: "If you have it available as an offer to you on the upgrade page then it is available in your area" which is EXACTLY what I fell for last time!! Is there a real person somewhere at Verizon that is able to determine at my exact location what the possible internet speed is?

If no speed higher than 1Mbps was offered here just a few months ago, wouldn't some PHYSICAL process need to have been completed since then to allow me to now get a higher speed? If so, I want to know WHEN that upgrade was accomplished as proof it exists before I fall for that "if it's on your offers page" thing again.

I am tired of "troubleshooting" my connection every time I turn my computer on as no connection was made. Also tired of waiting nearly 3 minutes for a speedtest web page to load, yet perhaps provide a speed test result of .74 Mpbs!  I don't do gaming, watch videos, listen to music, etc. - I just want to be able to check email in under 10 minutes! I'm certain ClarityConnect provided me faster dial up service in the 90's. Is there any way to contact Christopher directly again? I've lost the phone number he told me to use for direct contact.

[KaLin · Accepted solution]

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Sorry we missed you on your private support case. Hope you were able to find a resolution to your issue. As always, feel free to make a new post, and we can be sure to look into your issue. If you require further assisatnce, we're available for support around the clock.

Sharon Vz