Where/which can I call/chat to upgrade my HSI tier?

[grapecookie]

The story is today, I had Verizon technician to fix my HSI-enhanced speed up to max speed (3mbps) that I ordered. I asked him what is maximum speed HSI can get in my area. He told me that my area can get 15mbps. So, I looked over add/change service (my Verizon). There is only two 2 options:

1. HSI  0.5mbps-1mbps
2. HSI-enhanced 1.1-3mbps - I ordered this

I know that there are 2 more tier 5-7.1 and 7.1-15mpbs.My questions are:

• Where/which can I call/chat to upgrade my HSI tier from the 3mbps?
• Will those tiers increase my monthly bill ? I'm already paying for HSI-enhanced plan.

I don't want to spend hours on phone to figure out which right department to call. Last time, I called I went from billing to tech and back at some department to get my answer.

So thank you for all answers.

For references, here is my  transceiver static

Transceiver Revision	A2pB020b3.d20h
Vendor ID Code	4D54
Line Mode	ADSL_2plus
Data Path	FAST

Transceiver Information	Down Stream Path	Up Stream Path
DSL Speed (Kbits/Sec)	3358	863
Margin (dB)	27.3	17.7
Line Attenuation (dB)	25.5	11.3

[smith6612 · Accepted solution]

If you pay for 3Mbps, you pay for 15Mbps. You'll have to wrestle this out with the billing department, or with a tech who has access into the system far enough to set 15M for you.

With that kind of line, expect to see 7-10Mbps as your set speed for stability.

[grapecookie]

Thank you for your answer Smith6612

[smith6612]

You're welcome. Good luck 🙂

[grapecookie]

^.^ seem like I don't have any luck at all Smith6612. I called Verizon today for my speed fix AGAIN. And I got the technician told me clearly. I can definitely get the 5 to 7 Mbps, yet the billing represetative told me ...I can't get any higher...If I want to go higher...I can go to another provider -sad-

Oh well...

[smith6612]

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@grapecookie wrote:

I can't get any higher...If I want to go higher...I can go to another provider -sad-

Oh well...

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For shame... There really shouldn't be a reason these days as to why more than 3Mbps cannot be provided. I've worked with many ISPs (executive contacts, even), and every time I've asked about speeds greater than 3Mbps on good lines, the answer's always been something along the lines of "We just don't. There's not a technical limitation stopping us." I don't even believe it's acceptable for an agent to be telling you to find another provider, either.

Anyways, we'll work this out via PM. Gotta get your line fixed first!