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Why can't verizon give me internet while i wait
Enthusiast - Level 1

Hello there.

I have an ONT at home because i was previosly a customer. I signed up for the triple play service now and currently waiting on the settop box to be shipped. They are letting me install everything myself. I was wondering, since i already have an ONT, why can't they give me internet while i wait? 

Re: Why can't verizon give me internet while i wait
Super User
Super User

I would assume they have the service activation date for all services at once for billing purposes.

Have you contacted support to see if they can do anything?

1800Verizon or twitter @verizonsupport