Windows 7 Won't work with GT704WGB - Connects, but can't access internet or ping router

[cqubed]

Upgraded my Verizon DSL.

I replaced an old WireStream DLS router and NetGear wireless access/router with Verizon's GT704WGB.

After  I replaced it, Wireless connections from Windows 7 no longer work.

Help. Any ideas?

1. The GT704WGB installation seemed to be easy and successful.

2. I have 3 devices and 4 operating systems

    a. An iPhone - It connects to my wireless network and works fine.

    b. An Acer lap-top running Windows XP service pack 2 - It connects to my wireless network and works find.

    c. An Hp Pavilion lap-top running Ubuntu Linux

         i. It connects to router via cable and works fine.

        ii. It connects to router wirelessly and works fin.

    d. The same Hp Pavilion when booted to Windows 7 doesn't work wirelessly.  😞

         i. It connects via cable to router and works fine

        ii. When I disconnect cable and connect wirelessly IT DOESN'T WORK. 😞

What happens is Windows reports the the wireless adapter has connected to the network, but says it is NOT CONNECTED TO INTERNET. Further I can't ping the router, 192.168.1.1. I have checked the IP4 properties and settings for the adapter. They seem

fine.

1. Adapter has an address on the network.

2. DHCP is enabled.

3. Gateway is provided automatically  by DHCP

4. DNS is provided automatically by DHCP.

Pinging router gets no response. Attempting to resolve a name, www.google.com reports unable to resolve name.

All of this works perfectly when directly cabled to router.

Any help with how to troubleshoot this would be appreciated.

[cqubed · Accepted solution]

Solved my own problem. Sorry for the spam. 🙂

Windows does not support multiple gateways. I had foregotten I had a 2nd wireless access point/router plugged into the network (Cisco/Linksys E1000). That router had been working fine in combination with old SpeedStream DSL router from Verizon, but apparently it introduced a second gateway address which was in conflict with GT704WGB.

Solution:

1. Unplug Cisco E1000. Reset it to factory settings by pushing red button.

2. Plug Cisco E1000 back into network.

3. Use Cisco CD and setup.exe to "install" E1000.

4. Use Cisco CD and Cisco Connect to reconfigure E1000.

5. Done.

All devices working with all OS's including Windows 7.