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Wireless signal is strong but can't connect on line
Sriracha
Newbie
‎03-05-2015 02:59 PM
I got a new router from Verizon and the wireless is not working? and I called customer service and they won't answer my call. It's been 4hrs and they haven't return my call
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Re: Wireless signal is strong but can't connect on line
gs0b
Super User
Super User
‎03-05-2015 03:47 PM

Welcome to the forums.  You're talking to other customers here.

Did you call 1-800-VERIZON?  That's their primary line for all issues including technical support.  You can also chat online with them.

If you want help from other users, post some more details about your problem and maybe we can help.

Good Luck.

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Re: Wireless signal is strong but can't connect on line
smith6612
Super User
Super User
‎03-08-2015 03:14 PM

Which router did you receive from Verizon? Also, does wiring into the router work as expected?

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