Wow not happy with verizon right now

[psu927]

So for the last week or so I noticed our internet was slow. We have the 3MBPS plan with verizon, bundled with home phone service with a 3 year price guarantee.

Well I called about the slow internet a week ago,  they find out I was moved from the 3mbps plan to the 1mbps plan. I never called and changed it, and they didn't know why it was changed. So anyway they were gonna fix it wednesday before thanksgiving, didn't get done. I called saturday, they said it would be fixed monday. Didn't get done. Now I call again tuesday and they say they have to submit paperwork and go through the proper "channels" for it to be fixed. This process can take 2 WEEKS!

What the heck verizon. I didn't create this problem, you did. It should be fixed today. Seriosly considering going to another provider over this.  Anyone have any advice?

[ThiaB]

Hi psu927,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.