Xbox Online Services

[Wrathe74]

Description:

ANY online game or online service from my Xbox lags, freezes, hiccups – sometimes with message about poor connection, other times showing a constant buffering screen. This is not peculiar to a sole game like Call of Duty, Halo, Gears of War, Dynasty Warriors; but also affects services like Netflix, ESPN, Zune, Microsoft Video and others.

Details:

I have already tried dozens of Actiontec Router adjustments – Creating QoS rules, traffic shaping, DMZ, single cable with no other nodes on the network, UPNP settings, Port forwarding, Static IP, Dynamic IP, Static DNS, Dynamic DNS, CAT6 cabling, CAT5 cabling. The Xbox is ALWAYS hard-wired, less than 50ft.

In each setting instance, I can always get the Xbox to connect with OPEN NAT, however as soon as an online service starts I get the aforementioned description of issues.

This wasn't always the case, I used to never have problems at all, and with the 20/5 FIOS – there should be plenty of bandwidth available.

Other network devices and nodes work fine: PC, Wireless mobile devices, etc. (NOTE: I DO NOT use the embedded wireless within the Actiontec. I have a dedicated Wireless N Access Point.)

In researching this issue online I find that other Verizon FIOS customers have experienced similar issues, and they are always told its a problem with their Home networks because no one else on FIOS is experiencing these issues. I have also seen others say it was a problem with their physical Xbox. I personally have taken my Xbox and connected it to to another large internet providers network and network latency and issues were no longer present … even when hooking up multiple Xboxes on the same network.

My belief is that there are a select group of us who are having these issues, and I believe it is due to a routing issue outside of our home networks. This belief is also compelled by the fact that I used to have a strong connection with low latency to any online service (game or otherwise) and almost overnight I no longer received such service (Started sometime beginning of last year). I also believe its a routing issue because I use several online quality of service tests on various locations (different routes) and have received as low as 5/2 … a significant loss of advertised speeds. But on others I can get 25/4 .. which is slightly better than advertised. (Test Results Below)

Verizon, can you please take a look at this issue.

Reports:

Here is a Verizon Test result, and I noticed something peculiar – the Ethernet WAN port (I believe that is the port its referring to, since my whole internal network is Cat6 and 100/full – and is verified by the Actiontec router) is only reading 10Mps; given that this Ethernet port is connected via fiber, shouldn't this be 100Mps?

Broadband Speed Test

Analysis information:

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done

SendBufferSize set to [8192]

running 10s outbound test (client to server) . . . . . 4.37Mb/s

running 10s inbound test (server to client) . . . . . . 25.63Mb/s

------ Client System Details ------

OS data: Name = Windows 7, Architecture = x86, Version = 6.1

Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_24

------ Web100 Detailed Analysis ------

Client Receive Window detected at 65536 bytes.

10 Mbps Ethernet link found.

Link set to Full Duplex mode

No network congestion discovered.

Good network cable(s) found

Normal duplex operation found.

Web100 reports the Round trip time = 16.87 msec; the Packet size = 1460 Bytes; and

No packet loss - but packets arrived out-of-order 0.06% of the time

This connection is receiver limited 9.73% of the time.

This connection is sender limited 89.58% of the time.

This connection is network limited 0.69% of the time.

Web100 reports TCP negotiated the optional Performance Settings to:

RFC 2018 Selective Acknowledgment: ON

RFC 896 Nagle Algorithm: ON

RFC 3168 Explicit Congestion Notification: OFF

RFC 1323 Time Stamping: OFF

RFC 1323 Window Scaling: ON

Packet size is preserved End-to-End

Server IP addresses are preserved End-to-End

Information: Network Address Translation (NAT) box is modifying the Client's IP address

Server says [{edited for privacy}] but Client says [{edited for privacy}]

This is a DSLReports Test to a California Server:

Speed Test #96711025 by dslreports.com

Run: 2011-05-02 08:03:06 EST

Download: 5703 (Kbps)

Upload: 2670 (Kbps)

In kilobytes per second: 696.2 down 326 up

Tested by server: 55 java

User: 1752658 @ dslreports.com

User's DNS: verizon.net

Compared to the average of 461 tests from verizon.net:

• download is 61% worse, upload is 67% worse

This is a DSL Report Test to a New Jersey Server:

Speed Test #96712101 by dslreports.com
Run: 2011-05-02 10:15:30 EST
Download: 25641 (Kbps)
Upload: 4051 (Kbps)
In kilobytes per second: 3130 down 494.5 up
Tested by server: 56 java
User: 1752658 @ dslreports.com
User's DNS: verizon.net
Compared to the average of 463 tests from verizon.net:
* download is 76% better, upload is 50% worse

I took a a Sample from Speedtest.net to VA:

25/5

http://www.speedtest.net/result/1277979951.png

[dslr595148]

I know the brand of this router.

#1 What is is the model and Hardware Version of it?

For example.. Actiontec, MI-424-WI, Rev C.

#2 Do you only have FIOS Internet or do you something extra ( for example FIOS TV ) ?

[Wrathe74]

#1

Brand: Actiontec MI-424-WR Rev. D

Current Version: 4.0.16.1.56.0.10.12.3

#2

FIOS TV

FIOS Internet

[Hubrisnxs]

---

The Verizon Community Forums is where customers help other customers. 
If you need assistance for specific Verizon account issues, please contact us.

---

Just remember that at the forums here, you have very talented users that can help you fix things to an extent (especially if they had a similiar issue, or it turns out it's not a vz network issue), but if you need someone "at verizon" to look at this, then you'll want to cross post this at the Verizon Direct Forum, or the VZ Twitter Support Pages. or use the contact us link at the top or bottom of the page.

[dslr595148]

Ok.

The issue is a the Small/Tiny NAT table in the router.

Points to

http://www.dslreports.com/faq/16233

-

If you have any questions, please ask. Then someone will be able to help you.

[Wrathe74]

Thank you for the support.

I contacted Verizon Support and they determined it is a faulty router, they are replacing it and I requested the latest router revision.

This should resolve the small NAT issue as well.

[Wrathe74]

Well I thought that was the solution, but apparently not. The new router is actually an Older Revision then what I had before. I called Verizon and was told I cannot request a specific revision and he would not test it becasue it was a new router and I should not be having problems with it. Needless to say, I'm still having same issues.

I now have:

Firmware: 4.0.16.1.56.0.10.12.3

Hardware: MI424-WR Rev. C

... and here is the new verizon test

Broadband Speed Test
Analysis information:

Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 3.71Mb/s
running 10s inbound test (server to client) . . . . . . 25.27Mb/s

------ Client System Details ------
OS data: Name = Windows 7, Architecture = x86, Version = 6.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_24

------ Web100 Detailed Analysis ------
Client Receive Window detected at 66560 bytes.
10 Mbps Ethernet link found.
Link set to Full Duplex mode
No network congestion discovered.
Good network cable(s) found
Normal duplex operation found.

Web100 reports the Round trip time = 17.02 msec; the Packet size = 1452 Bytes; and
No packet loss - but packets arrived out-of-order 0.15% of the time
This connection is receiver limited 9.78% of the time.
This connection is sender limited 89.81% of the time.

Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [xx.xx.xx.xx] but Client says [xx.xx.xx.xx]

[ElizabethS]

Hi Wrathe74

You can remove that Accepted Solution. It's under the Options menu for that post.

[Wrathe74]

I tried to remove Accepted Solution, but all options are greyed out, except Subscribe and Print.

EDIT: nevermind. As soon as I posted this all the options became available.

[spacedebris]

Do you use MOCA internet or Ethernet Internet (is the Coax WAN light lit on the router or is it the Ethernet WAN Light)?