account login and slow internet speeds

[kda4]

Hi all, for the past 1-2 months, I have noticed that the internet speed is very slow. Videos won't load/play properly, websites take very long to load, etc. I thought I would try to diagnose the problem on Verizon website, but it requires login. I apparently logged in previously, but am unable to get username/password. So, I'm looking for help on both issues. I'd like to be able to login in to account management, and also see if something can be done about the lethargic internet.  Any help would be appreciated. Thanks!

[ThiaB]

Hi kda4,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.