annoying problem

[cricket444]

ok maybe someone out there can help me. i have a westell 7500 wireless modem/router. all the lights are green but i still cannot activate my verizon account. tech support has been able to do a "shared session" with me to give me at least a temporary internet connection, but if i shut down my laptop i will lose this.  for some reason my order is still in pending status. customer service has not been much help. my activation date was dec. 9th. when i go to the what's next page is say that my order is incomplete and to contact tech support. i would love to be able to  move my laptop from my kitchen table, but doing so would mean unplugging it and losing my connection.  help!!!

[dslr595148]

Did you try to use

http://activatemydsl.verizon.net/

?

[cricket444]

yes in fact i was on live chat today with dsl tech support and they told me that i had to contact the billing dept-which of course isn't open on the weekend- to escalte the issue when it isn't even a problem with my bill. I also just received an emai from tech support with attachments to show me how to hook up my laptop which i already have done. i might try to call customer service again today but then again i have already used over 240 min. on my cell phone on this. any other ideas or should i wait till monday and not shut down my computer till this is fixed?

[dslr595148]

Hi. Verizon says that they are sorry for inconvenience you're experiencing. Verizon says that they really like to help. Please provide info using the following link.

https://www22.verizon.com/content/verizonsupport/

Please reply when form has been submitted.

[cricket444 · Accepted solution]

actually my husband brought me home a five spot broadband adapter last night. i'm sending the modem/router back. it took me only five minutes to get an internet connection. thanks anyways