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ok maybe someone out there can help me. i have a westell 7500 wireless modem/router. all the lights are green but i still cannot activate my verizon account. tech support has been able to do a "shared session" with me to give me at least a temporary internet connection, but if i shut down my laptop i will lose this. for some reason my order is still in pending status. customer service has not been much help. my activation date was dec. 9th. when i go to the what's next page is say that my order is incomplete and to contact tech support. i would love to be able to move my laptop from my kitchen table, but doing so would mean unplugging it and losing my connection. help!!!
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actually my husband brought me home a five spot broadband adapter last night. i'm sending the modem/router back. it took me only five minutes to get an internet connection. thanks anyways
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yes in fact i was on live chat today with dsl tech support and they told me that i had to contact the billing dept-which of course isn't open on the weekend- to escalte the issue when it isn't even a problem with my bill. I also just received an emai from tech support with attachments to show me how to hook up my laptop which i already have done. i might try to call customer service again today but then again i have already used over 240 min. on my cell phone on this. any other ideas or should i wait till monday and not shut down my computer till this is fixed?
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Hi. Verizon says that they are sorry for inconvenience you're experiencing. Verizon says that they really like to help. Please provide info using the following link.
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actually my husband brought me home a five spot broadband adapter last night. i'm sending the modem/router back. it took me only five minutes to get an internet connection. thanks anyways