any relief in sight for slow speeds during peak?

[rckmlk]

My download speeds from 6:00 PM to around 1:00AM are terrible.  They drop to lows of 400 kbps.  Speeds of 6000 kbps are normal at 5:00AM so the line is good.  Will Verizon add bandwidth for this CO?  

My speed test history:

http://www.dslreports.com/testhistory/1845688/5ffb6

reverse tracert:

traceroute to 108.36.140.230 {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 4 ms 4 ms 4 ms
2 te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms te0-0-0-7.mpd22.iad02.atlas.cogentco.com (38.122.67.49) 0 ms te0-7-0-9.mpd22.iad02.atlas.cogentco.com (38.122.62.193) 0 ms
3 te0-2-0-0.ccr21.iad02.atlas.cogentco.com (154.54.31.101) 0 ms 0 ms 0 ms
4 verizon.iad01.atlas.cogentco.com (154.54.12.46) 4 ms 4 ms 4 ms
5 0.xe-1-0-2.PHIL-BB-RTR2.verizon-gni.NET (152.63.3.126) 55 ms 0.ge-13-3-0.PHIL-BB-RTR1.verizon-gni.NET (152.63.3.86) 6 ms 0.xe-1-0-2.PHIL-BB-RTR2.verizon-gni.NET (152.63.3.126) 55 ms
6 P0-15-0-0.PHLAPA-LCR-21.verizon-gni.net (130.81.199.19) 7 ms B100.PHLAPA-LCR-22.verizon-gni.net (130.81.209.187) 9 ms P0-15-0-0.PHLAPA-LCR-21.verizon-gni.net (130.81.199.19) 7 ms
7 G2-1.PHLAPA-FTWSPAFW-ERXG06.verizon-gni.net (130.81.196.169) 9 ms 10 ms G4-1.PHLAPA-FTWSPAFW-ERXG06.verizon-gni.net (130.81.196.171) 9 ms

my modem info:

Broadband Parameter Status

VPI:	0
VCI:	35
Broadband Mode Setting:	ADSL
Broadband Negotiated Mode:	G.DMT
Connection Status:	CONNECTED
Downstream Speed:	7616 Kbps
Upstream Speed:	864 Kbps
Retrains:	0
Retrain Timer:	16 Days, 20H:18M:55S
ATM QoS class:	UBR
Near End CRC Errors Interleave:	1992
Near End CRC Errors Fastpath :	N/A
Far End CRC Errors Interleave :	12
Far End CRC Errors Fastpath :	N/A
30 Minute Near End CRC Interleave :	17578
30 Minute Near End CRC Fastpath :	N/A
30 Minute Far End CRC Interleave :	0
30 Minute Far End CRC Fastpath :	N/A
Near End RS FEC Interleave :	0
Near End RS FEC Fastpath :	N/A
Far End RS FEC Interleave :	0
Far End RS FEC Fastpath :	N/A
30 Minute Near End FEC Interleave :	1334800
30 Minute Near End FEC Fastpath :	N/A
30 Minute Far End FEC Interleave :	1006
30 Minute Far End FEC Fastpath :	N/A
30 Minute Discarded Packets Downstream :	0
30 Minute Discarded Packets Upstream :	0
SNR Downstream :	8 dB
SNR Upstream :	12 dB
Attenuation Downstream :	40 dB
Attenuation Upstream :	24 dB
Power Downstream	19.9 dBm
Power Upstream	11.9 dBm

[smith6612 · Accepted solution]

I would consider asking Verizon to move you to some less congested equipment AND maintain 7Mbps service. The statistics you have are not too bad. As long as you have checked to ensure that during these bad periods nothing else is consuming data (or your Wi-Fi) then you should be all set. Good chance, the CO has plenty of bandwidth but the problem is due to a lack of load balancing.