bill double what it should be for the last 3 years!!!

[siennasmommie]

I am at a loss for what to do maybe try the better business bureau???? or file a complaint with the PUC? I have had dsl for 3 years (before that was dial up because that was all that was available in this area.). My bill has been separated since we signed up. I am paying 1 bill for phone service and 1 bill for Internet (when we signed up we were told we were getting a bundle package). I have called emailed and also put several forums online. all of these have promised follow up and that it would be fixed........3 years later still not fixed. I just spent another hour and a half on the phone with a rep who promised it would be fixed yet again......i hold very little hope of this........that being said i am paying double what i should be because my service is not bundled. Verizon has a monopoly in my area it is the only phone service as well as the only DSL service we can get so i guess i am stuck. ANY advice or anyone have any suggestions?

[LawrenceC]

Hi siennasmommie,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.