Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
can i or not
Clover19
Enthusiast - Level 1
‎05-02-2011 12:57 PM

Hello , recently u got a letter in the mail stating that I could now get highspeed internet at my home(not just one of the mass mails but one with my address and such but the Verizon web site said i couldn't . so i called last week and asked and a verry kind lady told me that i can but somthing about full lines or somthing like that . So i called again today and was told no some im pretty lost i was wondering if anyone could help me under stand whats going on and what they mean by full lines

Reply
1 Reply
Correct answers are available for this post.
Re: can i or not
smith6612
Super User
Super User
‎05-02-2011 07:15 PM

By Full Lines, it means Verizon's DSLAMs (the equipment that generates a usable DSL signal on your line) are at capacity and cannot accept new connections. When this happens, Verizon either needs to install more capacity or they need to wait for a current customer to cancel before signing you up. Don't count on them expanding capacity, especially if you live in a FiOS area, but keep checking in with them until you are greenlit for an order.

Reply