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Changing service into my name in house that already had fios. Installed new router but it seems that it is just the old service still. I can log into my verizon and the fios app, but most items are greyed out. When I go to the activatemyfios.verizon.net address it just ends up sending back to my verizon page. I've spent 45 minutes on hold twice on the phone and haven't gotten a live person. Did the call back feature and when they called me back there was no one there.
Not sure what the issue is.
Possible the person who had it before did not cancel it. Or it’s pending cancellation.
call 1-800-VERIZON between 8 am till 5 pm EDT to get an American representative.
might be a simple fix of just restarting the router or doing a release of the dhcp before plugging in new router. If the router is disconnected for two hours the dhcp releases on its own.