Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Admitted and stated by Verizon customer service /technical support /billing that they have never seen someone so patient and have offered apologies of 2 1/2 months and yet my problem hasn't been fixed yet I am being billed, losing umpteen hours of lost work time on the phone with Verizon , had the problem escalated at least twice, promised satisfactory service but regardless friendly kind people, I am back where I started from: intermittent service every other minute oftentimes, inability to return to residence and "hook into" my interneet service, regardless my excellent ability, my computer, to instantly lock into wireless outside the house. What a shame. What a way to treat a customer. Guess next step is calling the head of all of customer service and public relations or the president.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Good morning lfpal,
Sorry we missed you. We are going to close your private support case due to no response. Please let us know if you are continuing to have issues.