Admitted and stated by Verizon customer service /technical support /billing that they have never seen someone so patient and have offered apologies of 2 1/2 months and yet my problem hasn't been fixed yet I am being billed, losing umpteen hours of lost work time on the phone with Verizon , had the problem escalated at least twice, promised satisfactory service but regardless friendly kind people, I am back where I started from: intermittent service every other minute oftentimes, inability to return to residence and "hook into" my interneet service, regardless my excellent ability, my computer, to instantly lock into wireless outside the house. What a shame. What a way to treat a customer. Guess next step is calling the head of all of customer service and public relations or the president.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Good morning lfpal,
Sorry we missed you. We are going to close your private support case due to no response. Please let us know if you are continuing to have issues.
Thanks, -Rachel
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