Had connectivity issue with Hi Speed DSL, after long wait on phone, and had to call back an hour later, cust service phone rep said after resetting and refreshing modem it was okay but perhaps a tech should visit for investigate why I am continually having connectivity issues. Said line may be unstable with phone/dsl connection. OK, made appt for today from 8am to noon window....I dont know why it was called an APPOINTMENT because verizon didnt show or call. I waited 4 1/2 hours, then called and was told it may be 130 or 230pm, but the ticket is still open. Isn't that nice?? Totally unacceptable..cancelled that apptment and asking who else has had this problem?? If anyone from verizon can respond , feel free. Your chat sessions are long waits, the phone service is even longer and you are not replying to my email from the "contact us" box. Guess its time to cancel service.
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