Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
continuing issues with DSL
kuroneko111
Newbie

Hi there

We recently got Verizon high speed internet and it's (mostly) been working fine.  We have a home network set up on various devices: 2 MacBooks, 3 iPhones, 1 iPad.  The WiFi has been perfect on the smartphones and tablets, but there are two ongoing issues on the MacBooks:

1) on my laptop, the desktop Mail program (Mac Mail), which previously synced beautifully, has to be restarted each time to download email.  If I don't restart, there is a little exclamation point thingy on the left, and I get a message saying something to do with cannot find imap.gmail something something.  This is a consistent problem.

2) on my wife's laptop, Mail works fine, but (and this is odd) google does not.  She cannot access google.com at all, unless she restarts her machine.  Google doesn't work on either Safari or Firefox, but other google sites (such as google maps) work fine.  We have tried clearing the cache but no change.

For both these problems we have tried restarting the modem/router but also no change.  And as I say the internet works great on all other devices, it's just these funny little issues.

Any advice would be appreciated, and please not too much tech speak I am a novice.

Thanks.

0 Likes
Re: continuing issues with DSL
bmclark9798
Enthusiast - Level 2

hows it going. this is seriously a very long shot... but there is a up side either way, even if it doens't fix your initial problems.

IF youre router has the option to change to WPA2 encryption over the default WEP this may fix some issues. in my experience macs seem to work better with WPA2 encryption. If it doesn't work hey... at least you have better encryption.

also i would experiment with alternate SMTP and POP3 ports within the email client. you should be able to find alternates with a google search.

could try to use different DNS ip addresses as well, if you have the option to change them in your computers. again....

GOOGLE KNOWS ALL..

0 Likes
Re: continuing issues with DSL
kuroneko111
Newbie

thanks for the reply but the issues persist.  in fact the issue with Mac Mail is now happening on my wife's laptop too.

0 Likes