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drop packets after 7 months and still dropping
aphla5
Newbie

so i called verizon many times i no all the way to fix the problem from them telling me what to do for 7 months and even got a new router/modem from them. i just paid my bill and for what it is worth im still trying to watch tv on my ps3 using hulu or nextflix or crackle but with constant loading screens or freezing.  its not the ps3 either plus since i cant use wireless cause of verizons crappy service i have to leave a cat5 cable in which i hate but they say wire everything. im not doing that. i demanded a refund for all the months of problems and yet all i hear is the same excuses  from someone i cant even understand cause im calling india. bring the jobs back to usa and have americans speak to us. i dont wanna hear this has been blah blah blah i just want my moneys worth of what i paid in and the problem fixed and not lied to about a i cant have 7mbs  cause im to far away so i need to be dropped to 3mbs and somedays i cant even get that. but im 3 blocks away from the office. anyone else  have this problem

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Re: drop packets after 7 months and still dropping
dslr595148
Super User
Super User

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon


    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms



Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

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Re: drop packets after 7 months and still dropping
aphla5
Newbie

traceroute to {edited for privacy} 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 67 ms 67 ms
3 ash-b2-link.telia.net (213.155.130.89) 0 ms 0 ms 0 ms
4 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 5 ms 2 ms 5 ms
5 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 11 ms 11 ms 11 ms
6 G4-1-2212.SCTNPA-HZTNPAHZ-ERXG12.verizon-gni.net (130.81.194.179) 14 ms 14 ms 14 ms
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * Max number of unresponsive hops reached (firewall or filter?)

news-europe.giganews.com

traceroute to {edited for privacy}30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms
3 te0-0-0-1.ccr21.ams03.atlas.cogentco.com (130.117.0.81) 0 ms te0-7-0-26.ccr22.ams03.atlas.cogentco.com (154.54.72.50) 0 ms te0-7-0-4.ccr21.ams03.atlas.cogentco.com (130.117.1.81) 1 ms
4 be2182.ccr21.lpl01.atlas.cogentco.com (154.54.77.246) 10 ms be2183.ccr22.lpl01.atlas.cogentco.com (154.54.58.69) 11 ms be2184.ccr21.lpl01.atlas.cogentco.com (154.54.37.70) 11 ms
5 te0-4-0-3.ccr22.ymq02.atlas.cogentco.com (154.54.44.209) 80 ms te0-4-0-4.ccr22.ymq02.atlas.cogentco.com (154.54.44.213) 80 ms te0-1-0-4.ccr22.ymq02.atlas.cogentco.com (66.28.4.21) 79 ms
6 be2090.ccr21.yyz02.atlas.cogentco.com (154.54.30.205) 88 ms be2093.ccr22.yyz02.atlas.cogentco.com (154.54.44.105) 87 ms be2090.ccr21.yyz02.atlas.cogentco.com (154.54.30.205) 87 ms
7 be2082.mpd22.ord01.atlas.cogentco.com (154.54.28.9) 100 ms be2080.ccr22.ord01.atlas.cogentco.com (154.54.42.5) 100 ms 103 ms
8 be2156.ccr21.mci01.atlas.cogentco.com (154.54.6.85) 112 ms be2157.ccr22.mci01.atlas.cogentco.com (154.54.6.117) 114 ms be2159.mpd22.mci01.atlas.cogentco.com (154.54.24.81) 113 ms
9 be2141.ccr22.dfw01.atlas.cogentco.com (154.54.5.158) 124 ms 124 ms 123 ms
10 be2032.ccr21.dfw03.atlas.cogentco.com (154.54.6.54) 124 ms 123 ms 123 ms
11 verizon.dfw03.atlas.cogentco.com (154.54.12.206) 158 ms 159 ms 159 ms
12 P11-0-0.SCTNPA-LCR-02.verizon-gni.net (130.81.27.175) 165 ms 165 ms 166 ms
13 G4-1-2212.SCTNPA-HZTNPAHZ-ERXG12.verizon-gni.net (130.81.194.179) 163 ms 164 ms 163 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * Max number of unresponsive hops reached (firewall or filter?)

 

 

 

What is the brand and model of your modem  dlink 2570b

 

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Re: drop packets after 7 months and still dropping
dslr595148
Super User
Super User

#1 When you look for the transceiver Statistics, this text gives to you an idea of what to look for:

Line Mode, Data Path:, transceiver Information Down Stream Path Up Stream Path, DSL Speed (Kbits/Sec), Margin (dB), Line Attenuation (dB), and Transmit Power (dBm).

#2 As where the transceiver Statistics are located in the DLink 2750:

To my knowledge, no one has managed to find and report the location of the transceiver Statistics page on the D-Liink mode, so we'll need Verizon to grab the stats from the DSLAM, and while they're at it, check the logs on their end to see if the line is dropping out physucally, or is dropping out on another sense.

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