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escalation department contact
JKK4
Newbie
‎03-07-2022 07:26 AM

Good morning,

I had many issues with the installation and billing of my new Verizon Fios service. My situation was so severe that it got routed to the escalation department. On Friday, 3/4 I spoke with Valeria who looked into my situation and assured me that it would be fixed by Monday 3/7. We scheduled a call for 3/7 at 10:15am eastern. I have not heard from her and have contacted her via email as well.  Can a member of the escalation team check out all the notes on my account and get back to me asap. Thank you. 

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Re: escalation department contact
Cang_Household
MVP MVP
MVP
‎03-07-2022 07:32 AM

Hello. Welcome to the Forums. You are largely talking to other customers here.

What kind of issues are you facing with your installation? If it is technical, we could help.

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Re: escalation department contact
LawrenceC
Community Manager
Community Manager
‎03-07-2022 08:09 AM

Hi JKK,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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