fios outage no phone/tv/internet on hold for 2 hours +

[mpsme]

was told 7 to 10 min wait.

no phone/tv/internet on hold for 2 hours +

have to use cell phone and hotspot for internet.

Is there any real people at verizon?

[jonjones1]

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@mpsmewrote:

was told 7 to 10 min wait.

no phone/tv/internet on hold for 2 hours +

have to use cell phone and hotspot for internet.

Is there any real people at verizon?

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Nights and weekends you will get foreign support. 

If you call between 8 am till 5 pm EDT you will get an American support person from the Virginia call center.

[smith6612 · Accepted solution]

Keep in mind that there may also be a higher number of outages due to a Nor'easter which hit the Northeastern states. This may be causing an additional amount of volume to the call centers and chat support than normal.

If services haven't been restored yet, check the Status Lights on your ONT. They will tell you what's wrong. If you see the FAIL light lit, and Network and Management are lit, there may be a problem more upstream. Regardless, though, give your ONT a power cycle by disconnecting both the battery and the AC Adapter for the power supply, then re-connect.

[FuriousWithFIOS]

Now spent over 1 hour on hold, after a useless 50 minutes going through online "troubleshooting" and various screens obviously meant to just frustrate you into giving up.   All three services down at 6 pm on Tuesday night - and NO ONE to even report a problem to.   

I have literally been on hold to tech support for 1 hour 11 minutes - this is one big fat LIE of "customer support."

[kh-gary]

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