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getting ready to give up on Verizon DSL high speed intrnet... new modem / router at SLOWER speeds ..
KatGV
Enthusiast - Level 2
‎03-31-2016 09:58 AM

I'm about getting ready to give up on Verizon DSL high speed internet... new modem / router at SLOWER speeds than our old WESTEL 6100.... 

Verizon I am set at a possible DSL speed of 1.5-3 Mbps(DSL high speed internet).??? not much high speed there?? It's never been up to the 3 Mbps speed that I am Paying too much for as it is.

I was getting 2.53 DL and .67UL  AT IT"S BEST  on my OLD westel modem.

You sent me your GT784WN modem for free said my old was faulty, it is in bridge mode as per your CS rep and he had me put it into Transparent (I believe) and NOW I am no longer able to access its set up 192.168.1.1 ???

I have it hooked up as before in bridge mode to my Airport Extreme 802.11n router (which I don't want to get rid of).

My speed now is worse. At .86-1.47 DL to .28 -.63 UL speed (the higher speeds are when hard wired).

What are my options? Any way to get more speed out of this set up..

Can this modem be used with my Airport Extreme to extend the signal?

If so how can this be done (not too tech savy so would need detailed instructions)

I am so tired of talking to your Indian tech support. I am at my whits end and ready to ditch verizon all together. Smiley Frustrated

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Re: getting ready to give up on Verizon DSL high speed intrnet... new modem / router at SLOWER speed
LawrenceC
Community Manager
Community Manager
‎03-31-2016 10:15 AM

Hi KatGV,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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