Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am having a horrible experience with verizon.
I have had issues setting up appointment times, technicians showing up at wrong times, technicians showing up but not letting us know problems were "fixed", long phone calls with no result and now there is no other way to contact verizon other than calling again which i refuse to do.
we had switched to verizon through a direct tv bundle but our connection appears to be too slow for the tv to work properly. verizon apparently 'fixed' the problem but when i told them it was still too slow according to direct tv, they agreed that the internet needs an upgrade. so why was i given this particular bundle to begin with? shouldn't verizon know what speed works with direct tv? and why do i now have to pay more for an upgrade when i was quoted a price for my bundle (which is why we switched). is this just another way to make us switch over?? and then trick us into paying more money?
I fully believe i should not be charged for something i was not told about to begin with.
so now i sit and wait for my faster speed internet. no technician needs to come out to my house this time supposedly however it will not be ready for another 5 days. when i asked the woman on the phone why i had to wait 5 days if no technician was coming she had no answer.
i will wait and see how it goes, but i am extremely frustrated with every aspect of verizon and am unfortunately fully regretting making the switch.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.