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how can i return the router?
gangdr
Newbie
‎02-16-2018 08:47 AM

i will leave USA next month, how can i return the router for web?

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Re: how can i return the router?
TomH121
Super User
Super User
‎02-16-2018 09:57 AM

Suggest In Person to a VZ store

Get a receipt

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Re: how can i return the router?
tns2
Super User
Super User
‎02-17-2018 11:35 AM

If their is no store near to you, you need to contact Verizon 1-800-VERIZON and ask for an authorized return.  They will send you a box and labels.  I believe they are still using ups, but whatever company they are using make sure to get a receipt.

Don't tell them to far in advance that you want to turn off service, they have a tendency to do it immediately rather than when  you want it.

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