modem losing sync intermittently.

[Marluxia13]

I've had verizon service for about a month now and i've had nothing but problems. I've been dealing with repetitive connection drops the entire time. I've had a technician down my way twice and he's replaced everything he possibly can, including my modem. I had a model 7500 but now i have a GT704WGB, He himself witnessed the modem continously losing sync and told me he had no idea what else to do, and that he's done everything he possibly could. I don't know what else to do. Any help at all would be much appreciated. 

[dslr595148]

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 If you still have the Westell 7500, can you provide the Transceiver Statistics from you modem?

Visit http://192.168.1.1/ for me and do the following:

1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.

2: Go to System Monitoring > Advanced Monitors > Transceiver Statistics. Copy/Paste the information on that page.

3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

--

If you don't have the Westell 75500, for the GT704WGB..

#1 Go to 192.168.1.1

#2 Then go to Status

#3 Type in the current user name and password of the router. If you did change them: The default user name is admin and the default password is password.

#4 In Status, go to DSL Status.

#5 Post that info that you get from there.

[Marluxia13]

Traceroute:

1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 42 ms 0 ms 0 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 0 ms 0 ms 0 ms
3 xe-8-0-7.ar2.iad1.us.nlayer.net (69.31.10.97) 1 ms 1 ms 1 ms
4 TenGigE0-1-0-0.GW7.IAD8.ALTER.NET (152.179.50.73) 1 ms TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 0 ms TenGigE0-1-0-0.GW7.IAD8.ALTER.NET (152.179.50.73) 1 ms
5 0.xe-0-1-0.XL4.IAD8.ALTER.NET (152.63.37.93) 0 ms 1 ms 0 ms
6 0.so-3-2-0.RES-BB-RTR2.verizon-gni.net (152.63.32.162) 73 ms 0.so-9-3-0.RES-BB-RTR2.verizon-gni.net (152.63.37.122) 2 ms 0.ge-11-0-0.RES-BB-RTR2.verizon-gni.net (152.63.30.10) 1 ms
7 so-3-0-0-0.NORF-CORE-RTR1.verizon-gni.net (130.81.20.81) 9 ms 8 ms 9 ms
8 A3-0-0-1710.NORF-DSL-RTR1.verizon-gni.net (130.81.11.66) 9 ms 10 ms 17 ms
9 pool-removed IP.norf.east.verizon.net (removed IP) 141 ms 44 ms 47 ms 



as for the GT704WGB:

DSL Status

VPI:0

VCI:35

DSL Mode Setting:Auto

DSL Negotiated Mode:G.DMT

Connection Status:ShowTime

Speed (down/up):3360/864 Kbps

ATM QoS class:UBR

Output Power (Downstream/Upstream):11.9 / 15.6 dBm

Attainable Rate (Downstream/Upstream):5408 / 1056 Kbps

HEC Errors (Downstream/Upstream):0 / 0

OCD Errors (Downstream/Upstream):0 / 0

LCD Errors (Downstream/Upstream):0 / 0

SNR Margin (Downstream/Upstream):13.9 / 9.0 dB

Attenuation (Downstream/Upstream):51.0 / 31.5 dB

[Marluxia13]

on that DSL status, it should say ShowTime under connection status, sorry about the accidental smiley face there.

[smith6612]

OK. I have an idea on what the problem may be. Go to the same section in the ActionTec where you found your DSL Stats, and locate the System Log for the ActionTec. Once you find that, select the "All" cagetory if asked, and then visit http://www.pastebin.com/ and copy/paste the log into a post at that site. Post up the link to the Pastebin entry for us to see.

[Marluxia13]

(GMT-05:00)07:42:28 Fri Mar 23 2012 user info syslog: failed dns request len=174,srcip=71.252.0.12, url=b-0.19-a307e008.1.1518.1a01.3ea1.410.0.qcaiav3ejhvkalh6bj1u
(GMT-05:00)07:48:41 Fri Mar 23 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)07:53:17 Fri Mar 23 2012 syslog info -- MARK --
(GMT-05:00)08:01:30 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a3090081.c010083.1518.1a01.3ea1.410.0.3lualadnq5cjbr
(GMT-05:00)08:04:17 Fri Mar 23 2012 user info syslog: failed dns request len=72,srcip=71.252.0.12, url=32.196.143.24.in-addr.arpa
(GMT-05:00)08:04:17 Fri Mar 23 2012 user info syslog: failed dns request len=72,srcip=71.252.0.12, url=32.196.143.24.in-addr.arpa
(GMT-05:00)08:04:18 Fri Mar 23 2012 user info syslog: failed dns request len=181,srcip=71.252.0.12, url=a.c-0.19-a309a000.810092.1518.1a01.3ea1.410.0.j6l2e5tpppf7s
(GMT-05:00)08:04:23 Fri Mar 23 2012 user info syslog: failed dns request len=140,srcip=71.252.0.12, url=preprodlaunchapp01.bwa.biowareonline.int
(GMT-05:00)08:04:45 Fri Mar 23 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=prilusrzgc.domain_not_set.invalid
(GMT-05:00)08:04:45 Fri Mar 23 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=vjaiapxiuk.domain_not_set.invalid
(GMT-05:00)08:04:45 Fri Mar 23 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=xzmpynadiz.domain_not_set.invalid
(GMT-05:00)08:37:50 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=c-0.19-a30fe081.c260000.1518.1a01.3ea1.410.0.vh6zvm4kapb69g
(GMT-05:00)08:37:56 Fri Mar 23 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=drubitneli.domain_not_set.invalid
(GMT-05:00)08:37:56 Fri Mar 23 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=cudznpfyqt.domain_not_set.invalid
(GMT-05:00)08:37:56 Fri Mar 23 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=wpjptxdzdw.domain_not_set.invalid
(GMT-05:00)08:42:39 Fri Mar 23 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)08:45:22 Fri Mar 23 2012 user info syslog: failed dns request len=178,srcip=71.252.0.12, url=0.11-a309f081.80210b3.1518.1a01.3ea1.410.0.t9pdkljiuqz91rh7
(GMT-05:00)08:45:22 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a309f000.80b0092.1518.1a01.3ea1.410.0.8l2tnpm9nglzri
(GMT-05:00)08:45:30 Fri Mar 23 2012 user info syslog: failed dns request len=178,srcip=71.252.0.12, url=0.11-a3096081.c0c10b3.1518.1a01.3ea1.410.0.k3wsg4bbur5mm59a
(GMT-05:00)08:47:19 Fri Mar 23 2012 user info syslog: failed dns request len=176,srcip=71.252.0.12, url=0.11-a30ff081.310a1.1518.1a01.3ea1.410.0.g3jnfw5b92uzjsuu89
(GMT-05:00)08:47:20 Fri Mar 23 2012 user info syslog: failed dns request len=176,srcip=71.252.0.12, url=0.11-a30f9000.11021.1518.1a01.3ea1.410.0.gvsv5pshnmbsiq3rhf
(GMT-05:00)08:51:28 Fri Mar 23 2012 user info syslog: failed dns request len=178,srcip=71.252.0.12, url=b-0.19-a309d089.41580.1518.1a01.3ea1.410.0.3vsc5wnvnmvpiqmv
(GMT-05:00)08:51:29 Fri Mar 23 2012 user info syslog: failed dns request len=177,srcip=71.252.0.12, url=b-0.19-a309d089.1580.1518.1a01.3ea1.410.0.dbq9d5m822nagm14e
(GMT-05:00)08:51:29 Fri Mar 23 2012 user info syslog: failed dns request len=178,srcip=71.252.0.12, url=b-0.19-a309e089.21580.1518.1a01.3ea1.410.0.3u3zbnizmptbugjp
(GMT-05:00)08:51:30 Fri Mar 23 2012 user info syslog: failed dns request len=178,srcip=71.252.0.12, url=b-0.19-a309b089.715c0.1518.1a01.3ea1.410.0.ms353rj5bjcewgzi
(GMT-05:00)08:51:34 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a30f2000.d160590.1518.1a01.3ea1.410.0.ztersplus7dwgu
(GMT-05:00)08:51:35 Fri Mar 23 2012 user info syslog: failed dns request len=178,srcip=71.252.0.12, url=0.11-a30f6081.80510b1.1518.1a01.3ea1.410.0.m1mj41ms6asqtdzz
(GMT-05:00)08:51:36 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a30f6000.8180091.1518.1a01.3ea1.410.0.fif7m395jbrupd
(GMT-05:00)08:51:50 Fri Mar 23 2012 user info syslog: failed dns request len=178,srcip=71.252.0.12, url=0.11-a30f6081.80510b1.1518.1a01.3ea1.410.0.8i75vfnnpbsc7vl8
(GMT-05:00)08:51:50 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a30f6000.8180091.1518.1a01.3ea1.410.0.rp7g8tbdnqz1hh
(GMT-05:00)08:52:01 Fri Mar 23 2012 user info syslog: failed dns request len=178,srcip=71.252.0.12, url=c-0.19-a70f8081.60481.1518.1a01.3ea1.410.0.ppqr8ih3pe16fm3p
(GMT-05:00)08:53:17 Fri Mar 23 2012 syslog info -- MARK --
(GMT-05:00)09:53:17 Fri Mar 23 2012 syslog info -- MARK --
(GMT-05:00)10:53:17 Fri Mar 23 2012 syslog info -- MARK --
(GMT-05:00)11:53:17 Fri Mar 23 2012 syslog info -- MARK --
(GMT-05:00)12:53:17 Fri Mar 23 2012 syslog info -- MARK --
(GMT-05:00)13:10:49 Fri Mar 23 2012 user info syslog: Error: ipq died.
(GMT-05:00)13:10:49 Fri Mar 23 2012 user info syslog: cleanup()
(GMT-05:00)13:10:49 Fri Mar 23 2012 user info syslog: ipq setup()
(GMT-05:00)13:14:23 Fri Mar 23 2012 user info syslog: Error: ipq died.
(GMT-05:00)13:14:23 Fri Mar 23 2012 user info syslog: cleanup()
(GMT-05:00)13:14:23 Fri Mar 23 2012 user info syslog: ipq setup()
(GMT-05:00)13:27:11 Fri Mar 23 2012 user info syslog: Error: ipq died.
(GMT-05:00)13:27:11 Fri Mar 23 2012 user info syslog: cleanup()
(GMT-05:00)13:27:11 Fri Mar 23 2012 user info syslog: ipq setup()
(GMT-05:00)13:53:17 Fri Mar 23 2012 syslog info -- MARK --
(GMT-05:00)14:36:22 Fri Mar 23 2012 user info syslog: Error: ipq died.
(GMT-05:00)14:36:22 Fri Mar 23 2012 user info syslog: cleanup()
(GMT-05:00)14:36:22 Fri Mar 23 2012 user info syslog: ipq setup()
(GMT-05:00)14:53:17 Fri Mar 23 2012 syslog info -- MARK --
(GMT-05:00)14:54:14 Fri Mar 23 2012 user info syslog: Error: ipq died.
(GMT-05:00)14:54:14 Fri Mar 23 2012 user info syslog: cleanup()
(GMT-05:00)14:54:14 Fri Mar 23 2012 user info syslog: ipq setup()
(GMT-05:00)15:10:22 Fri Mar 23 2012 user crit udhcpd: DHCP LAN Connection: Hostname:ErikShea-PC, IP : 192.168.1.65, DNS1:192.168.1.1, DNS2:71.252.0.12, GTW:192.168.1.1, Subnet:255.255.255.0
(GMT-05:00)15:10:22 Fri Mar 23 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)15:10:25 Fri Mar 23 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)15:10:27 Fri Mar 23 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)15:10:32 Fri Mar 23 2012 user info syslog: failed dns request len=134,srcip=71.252.0.12, url=isatap.westell.com
(GMT-05:00)15:10:32 Fri Mar 23 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)15:10:39 Fri Mar 23 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=ptfvdunhui.domain_not_set.invalid
(GMT-05:00)15:10:39 Fri Mar 23 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=qazltkfijl.domain_not_set.invalid
(GMT-05:00)15:10:39 Fri Mar 23 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=hunxiukzgd.domain_not_set.invalid
(GMT-05:00)15:10:39 Fri Mar 23 2012 user info syslog: failed dns request len=143,srcip=71.252.0.12, url=167.211.21.72.in-addr.arpa
(GMT-05:00)15:10:55 Fri Mar 23 2012 user info syslog: failed dns request len=132,srcip=71.252.0.12, url=7.92.69.161.in-addr.arpa
(GMT-05:00)15:12:17 Fri Mar 23 2012 user info syslog: failed dns request len=147,srcip=71.252.0.12, url=www.domain_not_set.invalid
(GMT-05:00)15:12:55 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a3092081.c040082.1518.1a01.3ea1.410.0.t45zez4heh6imt
(GMT-05:00)15:12:56 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a309a081.c070082.1518.1a01.3ea1.410.0.j2zc6za8jqe8s7
(GMT-05:00)15:12:56 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a3095081.c060082.1518.1a01.3ea1.410.0.z9lz1cehjftujb
(GMT-05:00)15:12:56 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a309e081.c050082.1518.1a01.3ea1.410.0.fthubkd4u4jiph
(GMT-05:00)15:12:56 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a309e081.c0b0082.1518.1a01.3ea1.410.0.f6gh2675ft2wdh
(GMT-05:00)15:12:57 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a3096081.c010082.1518.1a01.3ea1.410.0.ft8fn2pjgw2hi8
(GMT-05:00)15:14:47 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=a-0.19-a30f7081.c920081.1518.1a01.3ea1.410.0.6vegk1fvch28ih
(GMT-05:00)15:15:04 Fri Mar 23 2012 user info syslog: failed dns request len=180,srcip=71.252.0.12, url=c-0.19-a30f1081.8030081.1518.1a01.3ea1.410.0.c9hgbqsrz8mn39
(GMT-05:00)15:17:04 Fri Mar 23 2012 user info syslog: Error: ipq died.
(GMT-05:00)15:17:04 Fri Mar 23 2012 user info syslog: cleanup()
(GMT-05:00)15:17:04 Fri Mar 23 2012 user info syslog: ipq setup()

 




as you can see.... lots of disconnections. 😞 its very frequent.  

[smith6612]

I see a lot in the log of DNS dying along with the IP Daemon in the router shutting down, but I'm not seeing PPPoE drops or DSL drops which are associated with those logs often times. It doesn't seem the copy/paste was the complete log either, as they are often a lot bigger.

[Marluxia13]

The DSL used to be going down, but the technician corrected that, but now it's just the internet light that goes out all the time.
It's just a massive loss of sync all the time according to him, 
I'll try to post another log but this is the longest one i can get through the modem UI utilities.

(GMT-05:00)02:34:11 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)02:34:11 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)02:34:11 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)02:56:41 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)02:56:41 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)02:56:41 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)03:00:18 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)03:00:18 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)03:00:18 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)03:01:28 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)03:01:28 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)03:01:29 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)03:03:09 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)03:03:09 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)03:03:09 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)03:06:17 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)03:06:17 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)03:06:17 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)03:09:05 Sun Mar 25 2012 syslog info -- MARK --
(GMT-05:00)03:25:15 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)03:25:15 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)03:25:15 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)03:28:38 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)03:28:38 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)03:28:38 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)03:51:55 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)03:51:55 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)03:51:55 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)04:03:22 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)04:03:22 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)04:03:22 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)04:09:05 Sun Mar 25 2012 syslog info -- MARK --
(GMT-05:00)04:28:35 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)04:28:35 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)04:28:35 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)04:44:36 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)04:44:36 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)04:44:36 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)04:52:45 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)04:52:45 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)04:52:45 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)04:57:27 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)04:57:27 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)04:57:27 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)05:09:05 Sun Mar 25 2012 syslog info -- MARK --
(GMT-05:00)06:09:05 Sun Mar 25 2012 syslog info -- MARK --
(GMT-05:00)07:09:05 Sun Mar 25 2012 syslog info -- MARK --
(GMT-05:00)08:09:05 Sun Mar 25 2012 syslog info -- MARK --
(GMT-05:00)08:29:19 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)08:29:19 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)08:29:19 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)08:45:17 Sun Mar 25 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)08:45:27 Sun Mar 25 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=rpiuokfkjj.domain_not_set.invalid
(GMT-05:00)08:45:27 Sun Mar 25 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=xqepjjbgrv.domain_not_set.invalid
(GMT-05:00)08:45:27 Sun Mar 25 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=oqmpacjmwt.domain_not_set.invalid
(GMT-05:00)08:46:04 Sun Mar 25 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)08:46:05 Sun Mar 25 2012 user info syslog: failed dns request len=164,srcip=71.252.0.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid
(GMT-05:00)08:46:05 Sun Mar 25 2012 user info syslog: failed dns request len=164,srcip=71.252.0.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid
(GMT-05:00)08:46:19 Sun Mar 25 2012 user info syslog: failed dns request len=148,srcip=71.252.0.12, url=wpad.domain_not_set.invalid
(GMT-05:00)08:46:26 Sun Mar 25 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)08:46:26 Sun Mar 25 2012 user info syslog: failed dns request len=134,srcip=71.252.0.12, url=isatap.westell.com
(GMT-05:00)08:46:26 Sun Mar 25 2012 user info syslog: failed dns request len=164,srcip=71.252.0.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid
(GMT-05:00)08:46:26 Sun Mar 25 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)08:46:26 Sun Mar 25 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)08:46:28 Sun Mar 25 2012 user info syslog: failed dns request len=134,srcip=71.252.0.12, url=isatap.westell.com
(GMT-05:00)08:46:30 Sun Mar 25 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)08:46:36 Sun Mar 25 2012 user info syslog: failed dns request len=134,srcip=71.242.0.12, url=isatap.westell.com
(GMT-05:00)08:46:38 Sun Mar 25 2012 user info syslog: failed dns request len=164,srcip=71.252.0.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid
(GMT-05:00)08:46:45 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:46:47 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:46:50 Sun Mar 25 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)08:46:51 Sun Mar 25 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=ztnstoxtyt.domain_not_set.invalid
(GMT-05:00)08:46:51 Sun Mar 25 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=gkesqpawnm.domain_not_set.invalid
(GMT-05:00)08:46:54 Sun Mar 25 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=jxjtswvoea.domain_not_set.invalid
(GMT-05:00)08:46:55 Sun Mar 25 2012 user info syslog: failed dns request len=154,srcip=71.242.0.12, url=jxjtswvoea.domain_not_set.invalid
(GMT-05:00)08:47:02 Sun Mar 25 2012 user info syslog: failed dns request len=135,srcip=71.252.0.12, url=a.c-0.19-a3094071.20000b3.1518.1a01.3ea1.210.0.2bruezjbb7rc
(GMT-05:00)08:47:02 Sun Mar 25 2012 user info syslog: failed dns request len=135,srcip=71.252.0.12, url=a.c-0.19-a3094071.20000b3.1518.1a01.3ea1.210.0.2bruezjbb7rc
(GMT-05:00)08:47:02 Sun Mar 25 2012 user info syslog: failed dns request len=133,srcip=71.252.0.12, url=a-0.19-a3094000.2010092.1518.1a01.3ea1.210.0.lgh3khu5klvj8i
(GMT-05:00)08:47:02 Sun Mar 25 2012 user info syslog: failed dns request len=133,srcip=71.252.0.12, url=a-0.19-a3094000.2010092.1518.1a01.3ea1.210.0.lgh3khu5klvj8i
(GMT-05:00)08:47:28 Sun Mar 25 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)08:47:32 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:47:33 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:48:18 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:48:18 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:48:52 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:48:52 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:49:26 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:49:26 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:50:03 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:50:03 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:50:36 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:50:36 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:51:11 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:51:12 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:51:30 Sun Mar 25 2012 user info syslog: failed dns request len=148,srcip=71.252.0.12, url=wpad.domain_not_set.invalid
(GMT-05:00)08:51:43 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:51:43 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:51:58 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:51:58 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:52:47 Sun Mar 25 2012 user info syslog: failed dns request len=66,srcip=71.252.0.12, url=www.diyhomesolar.net
(GMT-05:00)08:52:49 Sun Mar 25 2012 user info syslog: failed dns request len=66,srcip=71.242.0.12, url=www.diyhomesolar.net
(GMT-05:00)08:54:00 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)08:54:00 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)08:54:00 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)08:54:02 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)08:54:02 Sun Mar 25 2012 user info syslog: failed dns request len=151,srcip=71.252.0.12, url=LEAH-HP.domain_not_set.invalid
(GMT-05:00)09:01:12 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)09:01:12 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)09:01:12 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)09:09:05 Sun Mar 25 2012 syslog info -- MARK --
(GMT-05:00)09:23:03 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)09:23:03 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)09:23:03 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)09:28:09 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)09:28:09 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)09:28:09 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)09:44:02 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)09:44:02 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)09:44:02 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)09:45:00 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)09:45:00 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)09:45:00 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)09:46:58 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)09:46:58 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)09:46:58 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)09:48:16 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)09:48:16 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)09:48:16 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)09:54:26 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)09:54:26 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)09:54:27 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)10:09:05 Sun Mar 25 2012 syslog info -- MARK --
(GMT-05:00)10:35:21 Sun Mar 25 2012 user info syslog: failed dns request len=164,srcip=71.252.0.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid
(GMT-05:00)10:35:21 Sun Mar 25 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)10:35:36 Sun Mar 25 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=nxkpegbgpu.domain_not_set.invalid
(GMT-05:00)10:35:36 Sun Mar 25 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=szahjlhhjc.domain_not_set.invalid
(GMT-05:00)10:35:36 Sun Mar 25 2012 user info syslog: failed dns request len=154,srcip=71.252.0.12, url=rybvnqsnap.domain_not_set.invalid
(GMT-05:00)10:36:16 Sun Mar 25 2012 user info syslog: failed dns request len=150,srcip=71.252.0.12, url=isatap.domain_not_set.invalid
(GMT-05:00)10:36:17 Sun Mar 25 2012 user info syslog: failed dns request len=164,srcip=71.252.0.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid
(GMT-05:00)10:36:17 Sun Mar 25 2012 user info syslog: failed dns request len=164,srcip=71.252.0.12, url=_ldap._tcp.dc._msdcs.domain_not_set.invalid
(GMT-05:00)10:41:40 Sun Mar 25 2012 user info syslog: failed dns request len=64,srcip=71.252.0.12, url=hottipscentral.com
(GMT-05:00)10:41:40 Sun Mar 25 2012 user info syslog: failed dns request len=64,srcip=71.252.0.12, url=hottipscentral.com
(GMT-05:00)10:43:57 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)10:43:57 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)10:43:57 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)10:45:01 Sun Mar 25 2012 user info syslog: failed dns request len=142,srcip=71.252.0.12, url=253.81.21.72.in-addr.arpa
(GMT-05:00)10:48:50 Sun Mar 25 2012 user info syslog: Error: ipq died.
(GMT-05:00)10:48:50 Sun Mar 25 2012 user info syslog: cleanup()
(GMT-05:00)10:48:50 Sun Mar 25 2012 user info syslog: ipq setup()
(GMT-05:00)10:50:21 Sun Mar 25 2012 user info syslog: failed dns request len=147,srcip=71.252.0.12, url=www.domain_not_set.invalid

 
Appears to be the same one. And it's the only log i can get from my modem UI 😕 
Do you have any suggestions? It's getting to be extremely aggravating.  

[smith6612]

Hmm, ok. If PPPoE is dropping out that is probably what is causing these messages, but yet again the log seems to suggest something in the modem is crashing and needing restart. Let's try something to see if it helps resolve the issue.

On your devices, set two of these DNS servers to be used instead of the ones assigned from DHCP.

4.2.2.1

4.2.2.2

4.2.2.3

4.2.2.4

8.8.4.4

8.8.8.8

[Marluxia13]

In my modem UI, I went to the advanced setup, and in the DHCP settings, i adjusted the DNS to static, instead of dynamic.
and i entered 4.2.2.1 and 4.2.2.2 in the two blanks labeled DNS Server 1 & 2 which were previously empty.  

Alright, did i do this correctly? Or is that not what you were asking?