need help from tech support. Brought my own fios router but verizon is charging me

[solost1]

Hi i just got new service from fios

I initialy ordered router rental but I bought my own router one day before the installation (g1100)

the tech used it and installed. he never used any verizon owned router.

I am calling to remove the rental charges but they are under the impression the router installed is theirs

CAn anyone please helpme with this?

eb agent for hours and no help from 800verizon

thanks

[kh-gary]

Hi solost,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.