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new modem
hitmehhh
Contributor - Level 1
‎09-09-2012 10:52 AM

I was having connection problems with my 6100 modem and wrt54g router. Verizon said they thought it was the modem and were sending a new one. I have gotten the connection back working on it myself. If I want to connect the new modem ,as mine is 6 years old , is it going to be a big hassle?

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Re: new modem
hitmehhh
Contributor - Level 1
‎09-11-2012 05:48 AM

Well I got the old modem working which is a good thing. Verizon was supposed to be sending the new one to me last Tuesday and said it would take 2 days. Here it is a week later no modem . I called they have no record of an order to send me one. Customer service is a huge joke. Real close to cancelling Veizon.

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Re: new modem
smith6612
Super User
Super User
‎09-17-2012 07:40 AM

If the old Westell 6100 is working fine now, hang onto it until it croaks. Those older modems in my opinion are far more reliable. My 6100 from Verizon is 6-7 years old now and is working strong.

If you really need to, just go out and buy a modem if Verizon won't send one (they're literally $20-30). There's nothing else to it.

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