poor verizon service internet and phone

[firefoxy196648]

for everyone out there its time to dump verizon there dsl service is no good it takes me forever to get on the web many times i have to turn on and off the modom  to get it to work my phone sertvice is no good to a high noise level they tell me they are no lonmger fixing copper lines they are trying to force fios on me but thats more money that i dont have they are no good

[JOSEm441]

STOP , there is a plan (at least in my area) that gives a $40 / month discount for fiber phone and FIOS 3/1 Mb/s service. When I switched from copper to Fiber the bill only increased but $5.00/month I now pay between 38 and 42 per month depending on # of phone calls.

You will need to ask customer service, I can not find a link to it on the site. 

You can not expect the company to fully support Copper IMO for a plethora of reasons. Good luck 

[LawrenceC]

Hi firefoxy196648,

A private support case was opened in your other thread to assist you with this issue.  Support agents are waiting for a response from you.  Please access your support case by following the instructions posted in your original thread:

http://forums.verizon.com/t5/Home-Phone-Landline-or-Digital/very-poor-verizon-service/m-p/626145

[smith6612]

I'd second asking Verizon about the 3Mbps/1Mbps FiOS tier. Verizon can get in trouble for not providing working (properly) copper service to you, but with DSL not being a regulated service, it's harder to get that fixed. FiOS is honestly a network that generally works. If you don't have anything against an 8 hour battery being used for when the power's out, voice service should be a huge leap forward. Just ask for 7 digit dialing if you wish to keep it.

When you talk to Verizon about the poor voice service, make sure you are calling from another phone line. Otherwise, that eliminates some troubleshooting Verizon can do from their end.