"High Speed" DSL suddenly slower than 56k dialup!!!

[OldPilot]

I haven't been complaining for a long time, ever since my local Verizon service tech got me a "home run" for DSL. But the last few weeks, it's slowed waaaaaaaay down. Internet pages often take over 55 seconds to load; changing pages sometimes takes longer.  I have Win7, fast PCs with planty of RAM --  one ethernet connected, the other wireless. I've defragged, rebooted, cursed, raged, even called Verizon on the phone -- and boy was THAT an adventure, trying to explain my problem to "Dan" from Mumbai.

My Router is an ActionTech GT784WN;

the Downstream rate showing is 3360 Kbps

the Upstream rate showing is         864 Kbps

Has anyone else had the same problem lately?

[smith6612]

Your speed seems fine if you're paying for 3Mbps. It's possible we can get that to go higher which we can address later.

To start, on any one of your Windows computers, please do the following.

Go to Start > Search "cmd.exe" and run the command prompt. Next, run the following command:

pathping 4.2.2.2

OR

pathping www.google.com

Then press Enter. Once the command finishes, right click on the Command prompt WIndow and do a Select All. From here, paste the results to this forum and be sure to remove your compupter's username if you wish to do so.

[wiggie116]

OldPilot, I did have a similar issue. My modem always showed sync of 3360 and 864. But from 4-11pm it got very slow. It never slowed down to 56k but i was under 1meg with pings over 800 at times. Eventually my line was fixed and my speed was increased with help from smith and VZ. Good luck.

[OldPilot]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Owner>pathping 4.2.2.2

Tracing route to b.resolvers.Level3.net [4.2.2.2]
over a maximum of 30 hops:
  0  *USERNAME REMOVED *    Home [192.168.0.2]
  1  Broadcom.Home [192.168.0.1]
  2  10.29.21.1
  3  P1-1.SCTNPA-LCR-01.verizon-gni.net [130.81.45.220]
  4  xe-4-1-8-0.NWRK-BB-RTR1.verizon-gni.net [130.81.209.194]
  5  0.xe-3-0-1.BR1.NYC1.ALTER.NET [152.63.5.149]
  6     *        *     ae11.edge2.NewYork.Level3.net [4.68.62.41]
  7  vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
  8  ae-46-46.ebr2.NewYork1.Level3.net [4.69.201.29]
  9  ae-62-62.csw1.NewYork1.Level3.net [4.69.148.34]
 10  ae-1-60.edge2.NewYork1.Level3.net [4.69.155.16]
 11  b.resolvers.Level3.net [4.2.2.2]

Computing statistics for 275 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           HAL9000.Home [192.168.0.2]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  Broadcom.Home [192.168.0.1]
                                0/ 100 =  0%   |
  2   12ms     0/ 100 =  0%     0/ 100 =  0%  10.29.21.1
                                0/ 100 =  0%   |
  3   13ms     0/ 100 =  0%     0/ 100 =  0%  P1-1.SCTNPA-LCR-01.verizon-gni.net
 [130.81.45.220]
                                0/ 100 =  0%   |
  4   23ms     0/ 100 =  0%     0/ 100 =  0%  xe-4-1-8-0.NWRK-BB-RTR1.verizon-gn
i.net [130.81.209.194]
                                0/ 100 =  0%   |
  5   29ms     0/ 100 =  0%     0/ 100 =  0%  0.xe-3-0-1.BR1.NYC1.ALTER.NET [152
.63.5.149]
                                0/ 100 =  0%   |
  6   28ms     0/ 100 =  0%     0/ 100 =  0%  ae11.edge2.NewYork.Level3.net [4.6
8.62.41]
                                0/ 100 =  0%   |
  7   28ms     0/ 100 =  0%     0/ 100 =  0%  vlan52.ebr2.NewYork2.Level3.net [4
.69.138.254]
                                0/ 100 =  0%   |
  8   27ms     0/ 100 =  0%     0/ 100 =  0%  ae-46-46.ebr2.NewYork1.Level3.net
[4.69.201.29]
                                0/ 100 =  0%   |
  9   29ms     0/ 100 =  0%     0/ 100 =  0%  ae-62-62.csw1.NewYork1.Level3.net
[4.69.148.34]
                                0/ 100 =  0%   |
 10   32ms     0/ 100 =  0%     0/ 100 =  0%  ae-1-60.edge2.NewYork1.Level3.net
[4.69.155.16]
                                0/ 100 =  0%   |
 11   27ms     0/ 100 =  0%     0/ 100 =  0%  b.resolvers.Level3.net [4.2.2.2]

Trace complete.

C:\Users\Owner>

OK  --- Here's the result of that test.   Thanks for your reply and continued help!

[smith6612]

Thanks for the results. I'm not seeing any loss, or any signifcant latency there at all. Is the problem you're seeing pertaining to a night time slowdown, or is this a constant problem?

[OldPilot]

Thanks for your continued help. it does occur more frequently at night, after 5PM local, so maybe it's all the neighbors being home and hogging MY bandwidth!   

I did do a complete disk cleanup and another defrag yesterday on bothe PCs and this morning it seems a little better.

As I said before, ever since I got the "home run" I had no real problems until recently.  I'll be back for more advice if this keps happening. Thanks again!!!

[smith6612]

---

@OldPilot wrote:

Thanks for your continued help. it does occur more frequently at night, after 5PM local, so maybe it's all the neighbors being home and hogging MY bandwidth!   

I did do a complete disk cleanup and another defrag yesterday on bothe PCs and this morning it seems a little better.

As I said before, ever since I got the "home run" I had no real problems until recently.  I'll be back for more advice if this keps happening. Thanks again!!!

---

Please let me know if you still need help with this, should the problem persist. There's a chance that there's some changes that Verizon can make to help with the congestion.