recieve no support from customer support

[hammerhead2]

Chat Subject:Payment Arrangement / Final Billing Your Question:What is this charge? A $31.99 third-party charge from "ILD Telecommunications, Inc." was billed on 10/22/2011. A Verizon Service Representative will be with you shortly. To help us handle your request in a timely manner, please have your customer account number ready if available. Thank you.

18:56:34 We apologize for the delay.You are next in the queue. A representative will be with you shortly.

Agent Bernadette has joined. (18:56:44) Bernadette : Chat ID for this session is 11141120192. (18:56:44) Bernadette(18:56:49): Thank you for choosing Verizon's chat service. You have reached the Payment Center. I will be happy to assist you today. Please provide me with one of the following:
1. Verizon account number
2. Amount of your last payment (to the nearest dollar)
3. Exact amount of your last paid bill in full
4. A contact number you may have listed on your account, such as a cell or work number E ARNDT(18:57:03): I also paid 275.00 today on the bill.I have credit with directv also should not have any charge from them. E ARNDT(18:57:21): 856 ***************60 E ARNDT(18:57:28): wrong E ARNDT(18:57:35): 8562***************60 Bernadette(18:57:46): Can you provide the 14-18 digit account number or contact number? Bernadette(18:57:51): May I please have the Name on the Account? E ARNDT(18:58:00): everett arndt Bernadette(18:59:15): Is this account open or closed? Can you also provide and alternate contact number? E ARNDT(19:00:13): i use my cell phone only now. 8564697180 Bernadette(19:00:33): Thank you. Bernadette(19:01:48): I do apologize, the information provided isn Bernadette(19:02:08): I do apologize, the information provided isn't locating your account. E ARNDT(19:02:34): try this acct number this is from memory {edited for privacy}(19:03:37): i got this one from the web 8692009012 Bernadette(19:05:17): Thank you, E Arndt.

For future reference, your full account number is {edited for privacy}
Please give me a few moments to review your account details. Bernadette(19:07:27): I see you have a total balance of $97.02 which are due by 11/16.
You are wanting to know what the charge is for ILD Telecommunications,Correct?


You can make a payment free of charge at www.myverizon.comif you are registered and logged into your account. You can also pay on our automated payment system at 800-345-6563 for a $3.50 vendor fee. E ARNDT(19:07:45): yes Bernadette(19:08:25): One moment while I look further into your account. Bernadette(19:10:20): We have a specialized department that will be able to help you. To further assist you with the information regarding ILD Telecommunications. Please contact our billing department directly at 1-800-837-4966 and our specialists will be happy to assist you. E ARNDT(19:10:48): One more thing, my internet is off right now when will it be restored Bernadette(19:11:54): One moment, please. Bernadette(19:13:09): I do apologize, my records show that your internet service is on. Bernadette(19:13:14): Thank you for using Verizon's chat service and making Verizon your company of choice. The department to which I have referred you will be able to assist you. E ARNDT(19:13:54): ok ill try to access from my work. thank you

Your chat ID number is 11141121227.

Chat Subject:Can't Send/Rcv Email Your Question:cannot access the internet says account suspended A Verizon Service Representative will be with you shortly. Thank you. Agent Abhishek has joined. (19:18:02) Abhishek : Chat ID for this session is 11141121227. (19:18:02) Abhishek(19:18:12): Thank you for contacting Verizon HSI Technical Support. My name is Abhishek and I am the technical support analyst assigned to help you. Please stay online for a few moments while I review the information generated by your trouble ticket. Abhishek(19:18:52): Thank you for staying online. Abhishek(19:18:57): For verification, please provide the following information before we start:
- Your first and last name and relationship with the account holder. E ARNDT(19:19:45): Everett Arndt I am the account holder Abhishek(19:19:50): Thank you for the information. Abhishek(19:19:55): Arndt, your account is showing suspended in our records. Abhishek(19:20:25): Let me transfer this chat to the concerned department. E ARNDT(19:20:49): ok This session is being transferred. (19:20:54) E ARNDT(19:23:00): is anybody there This session is transferred to Christina. (19:23:05) Agent Christina has joined. (19:23:05) Christina(19:23:05): Thank you for choosing Verizon's chat service. You have reached the Payment Center. I will be happy to assist you today. Please provide me with one of the following:
1. Verizon account number
2. Amount of your last payment (to the nearest dollar)
3. Exact amount of your last paid bill in full
4. A contact number you may have listed on your account, such as a cell or work number E ARNDT(19:23:43): 1. 856**************012 E ARNDT(19:23:53): 2. 275.00 Christina(19:24:03): Thank you, E Arndt. Please give me a few moments to review your account details. E ARNDT(19:24:04): 3. unknown E ARNDT(19:24:40): i owew 96.00 due 11/16/2011 Christina(19:24:55): Thank you. Please give me a few moments to review your account details. Christina(19:26:55): I show you have a balance of $97.02, this account is closed. To re-establish services the full balance would need to be paid and you would need to then contact Sales and Services at 1-800-837-4966. E ARNDT(19:27:38): i terminated home phone not internet Christina(19:28:38): One moment please. E ARNDT(19:31:58): the previous chat said this, " E ARNDT(19:32:28): "E ARNDT(19:10:48): One more thing, my internet is off right now when will it be restored
Bernadette(19:11:54): One moment, please.
Bernadette(19:13:09): I do apologize, my records show that your internet service is "on." Christina(19:32:43): I apologize, I show you have a balance of $97.02 on this account. Christina(19:32:58): That service is on, please give me a moment to see if it is suspended. E ARNDT(19:33:03): yes due on 11/16/2011 E ARNDT(19:33:15): ok Christina(19:34:05): I do apologize, you would need to contact our Billing department at 1-800-837-4966 in regards to confirmation of a suspension on this account. I am unable to view that information. Christina(19:34:10): Thank you for using Verizon's chat service and making Verizon your company of choice. The department to which I have referred you will be able to assist you. Your session is now closed. Thank you, have a nice day.  Chat Subject:High Speed Internet Billing Question Your Question:RESTORE MY INTERNET SERVICES A Verizon eCenter Representative will be with you shortly. Thank you. Agent Vivian has joined. (19:38:55) Vivian : Chat ID for this session is 11141122073. (19:38:55) Vivian(19:39:10): Hello. Welcome to our chat service. I will be happy to help you today.
I will be happy to review your account to be sure you are getting the BEST BUNDLE VALUE for your services. E ARNDT(19:40:03): PLEASE REVIEW Chat ID for this session is 11141121227 Vivian(19:40:40): I understand the importance of your request. Please provide me with your account number. E ARNDT(19:40:40): AND 11141120192. E ARNDT(19:41:06): ACCT NUMBER 856*************12 E ARNDT(19:41:20): SERVICE IS SUSPENDED Vivian(19:41:55): Thank you. Vivian(19:42:05): Please give me a few minutes to research your request. Vivian(19:47:40): I am unable to find your account. What is the account full name please? {edited for privacy}(19:50:10): i got this one from the web 8692009012 Vivian(19:50:15): Thank you. Just a moment please. Vivian(19:50:20): Okay.IOj Vivian(19:50:35): I am sorry for the extra letters. Vivian(19:51:55): I have located your account. Vivian(19:52:10): Please advise what is your concern. E ARNDT(19:53:06): I CANNOT GET TO EMAIL AND ACCESS THE INTERNET AT HOME. THEY SAY THE SERVICE IS SUSPENDED E ARNDT(19:53:46): I CANNOT ACESS EMAIL AT WORK ON WEBMAIL EITHER Vivian(19:56:16): Yes, I see your Internet service indicate to be suspended. Vivian(19:56:26): Our Customer Financial Services (CFS) department is best equipped to assist you with your billing inquiry. Please hold while I now connect you with a CFS click- to-chat representative. For your records, the CFS telephone number is (800) VERIZON or (800) 837-4966 and they are available Monday through Friday 8:00 AM to 6:00 PM. This session is being transferred. (19:58:51)

20:02:26 We apologize for the delay.You are next in the queue. A representative will be with you shortly.

This session is transferred to Katharine. (20:02:41) Agent Katharine has joined. (20:02:41) Katharine : Chat ID for this session is 11141122073. (20:02:41) Katharine(20:02:46): Thank you for choosing Verizon's chat service. You have reached the Payment Center. I will be happy to assist you today. Please provide me with one of the following:
1. Verizon account number
2. Amount of your last payment (to the nearest dollar)
3. Exact amount of your last paid bill in full
4. A contact number you may have listed on your account, such as a cell or work number E ARNDT(20:03:59): ACCT NUMBER 856*************12, TODAY 275.00 856******80 E ARNDT(20:04:32): I JUST WANT INTERNET UNSUSPENDED E ARNDT(20:04:55): PLEASE HELP YOU ARE NUMBER 6 PERSON IN CHAT Katharine(20:05:05): Thank you. Please give me a few moments to review your account details. Katharine(20:06:30): E, the account shows no past due balance and current charges of $97.02 due on 11/16. The account shows that it is closed at this time. Unfortunately the service does need to be reordered again, in this instance, since the account in closed. E ARNDT(20:07:00): WHO CLOSED THE ACCOUNT Katharine(20:07:05): To reorder the internet service, we have a specialized department that will be able to help you. Please contact our Sales and Services department directly at 1-800-837-4966 and our specialists will be happy to assist you. E ARNDT(20:07:10): NOT MY FAMILY E ARNDT(20:08:08): I NEED MY SAME ACCOUNT ADDRESSES Katharine(20:08:13): An agent in Sales and Services will be able to provide more details about how it came to be canceled. I apologize for the inconvenience of having to contact this department by phone. E ARNDT(20:08:30): ARE THEY OPEN NOW Katharine(20:09:15): This department is available from 8 a.m. to 6 p.m. EST, Monday through Friday. E ARNDT(20:11:05): BUT THEY HAVE TOLD ME IT IS JUST SUSPENDED Katharine(20:12:03): I apologize for the confusion. The account does show closed at this time. If you contact our Sales and Services department at 1-800-837-4966, an agent will be able to further assist you. E ARNDT(20:12:03): MY PHONE HAS BEEN TERMINATED BUT NOT MY INTERNET Katharine(20:13:08): I am sorry for the inconvenience of having to contact us directly by phone. The account does show as closed. Katharine(20:13:13): Thank you for using Verizon's chat service and making Verizon your company of choice. The department to which I have referred you will be able to assist you. Katharine(20:15:18): I have not heard from you in a few moments. Would you like to continue this chat session? E ARNDT(20:15:42): JUST LIKE EVERYTHING ELSE NO ONE CAN HELP ME I HAVE BEEN A CUSTOMER FOR SO LONG AND I LARGE CORPORATION DON'T CARE ANY MORE FOR THEIR CUSTOMERS Katharine(20:16:47): I am sorry for the inconvenience of having to contact us by phone. However, I can assure you that an agent in our Sales and Services department at 1-800-837-4966 will be able to assist you. E ARNDT(20:17:25): GOODNIGHT HOPE YOU HAVE A BETTER LUCK IN YOUR ENDEAVORS

[ElizabethS]

Hello hammerhead

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

[4helives]

Payment arrangements