from your laptop, log in to verizon central (verizon.net) with your primary verizon user ID. from there, look on the left side of the page for the "manage broadband essentials and extras" link, under the 'billing' heading, and open that, when that opens, if you currently have a VISS subscription you will see it listed there. Go all the way over to the right side and you will see "accessnow" click there and follow the prompts. It will load it onto your computer.
