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54.99 plan with phone 1.1 to 15Mbps only get 3Mbps?? why?? is a line problem?
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For some reason I can't see your attachment.
Would you be able to supply your modem Transceiver Statistics? They will help us clue into the problem a bit more. If you don't know how to get this information, please tell us what model modem you have, and if you have any routers (Belkin/Linksys, D-Link, Netgear, ASUS...) in the mix.
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westell model A90 750015 07
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Okay. Visit this page for me and post up the information you see. COpy/paste will do the job.
http://192.168.1.1/htmlV/transtat.asp
If you need login information, try:
admin/password
admin/password1
admin/admin
admin/admin1
admin/verizon
admin/verizon1
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Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 2848 704
Margin (dB) 6.3 10.0
Line Attenuation (dB) 56.0 31.5
Transmit Power (dBm) 16.9 11.9
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Transceiver Statistics
Transceiver Revision A2pB020b3.d20h
Vendor ID Code 4D54
Line Mode ADSL_G.dmt
Data Path INTERLEAVED
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 2848 704
Margin (dB) 6.3 10.0
Line Attenuation (dB) 56.0 31.5
Transmit Power (dBm) 16.9 11.9
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Thanks for that. The reason as to why you have 3Mbps (actually a little bit less than that) is due to the line quality. It looks like you have a long telephone line back to the central office, past 2.5 miles. That is assuming your line does not have a problem that is actually degrading the signal further than attenuation caused by long copper runs does.
If you'd like to see if you can get more, try connecting your modem to the NID and getting the same statistics. If they look better you can then look into getting a home run installed - that is, a dedicated unfiltered line for just the modem, and the rest of your home is filtered out at a central point. For more information on what a NID is, see this page: http://www.dslreports.com/faq/1317
Failing that, you'd an ask Verizon to both confirm your line length and also send a tech out to see if they can either condition your line a bit or find a shorter path to the CO.