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slow download speed
marcus0048
Newbie
‎10-25-2014 01:37 PM

My mother got the DSL enhance speed back in Feb of 2014 speed is 1.1 to 3.0 mbs. Well her best 

download speed is 350kbs. Is this right? I don't much about this but it seems very slow. Did the speed test 

and it was 2.86mbs download and 0.79 upload. But anything we download the best we get is 350kbs or less.

And if we are both on at the same time{ using 2 desk tops She has windows vista and i have windows 7 64 bit}

I'm staying here for the next 2 months and i can't get by on this type of download speed. So maybe its just something that 

i can fix here but but if not i will cancel this. I  mean hell i know dsl is alot slower but dam!!!!!!!!

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Re: slow download speed
marcus0048
Newbie
‎10-25-2014 01:42 PM

Sorry it posted this be for i was done.....but  if we are both on at the same time it pretty much impossible 

to use the internet as the lag is just nuts!!!!!! Hope some1 can help us out.

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Re: slow download speed
dslr595148
Community Leader
Community Leader
‎11-11-2014 11:29 AM

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms


Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

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