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speed of DSL not nearly what was promised
catleys
Enthusiast - Level 1
‎07-23-2013 12:35 PM

Bought the 3.1 mbps - 7 mbps DSL speed bundle along with the land line at a house we just moved into on 7/12/13. We're getting 2 mps when we're lucky. Have rebooted the routed a gazillion times. Still in the 2.2 mps range. Have been on thr phone with Southern Asia tech support daily.

All VERIZON billing offered me was a cheaper plan at .5 mbps - 1 mbps. is *THAT* the best solution they can come up with? My binary alternative seems to be to pay for 3.1 - 7 but just accept the 2.2 performance.

Really?  VERIZON...is *THAT'S* my two choices?   I'm stunned. Is that any ethical difference than letting me keeo the 2.2 mbps but charge me the lower speed rate? 

Any VERIZON employee have any wisdom on this topic?

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Re: speed of DSL not nearly what was promised
dslr595148
Community Leader
Community Leader
‎07-23-2013 02:07 PM

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I see

    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms


Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?

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