still the same DSL/Internet break-ups

[Givemecable]

well according to forum Tonya answered me in a private message..and problem resolved NOT UH okay where? it says problem resolved, I DON'T THINK SO, still losing internet  constantly, the lights on the modem always going off, in fact tried sending this two hours ago but lost DSL service/internet AGAIN! my laptop in another room and a desktop in another room lose wifi signal constantly from this modem,  your foriegn help tech support staff says she has the smne problem at home with her verizon DSL, REALLY?, didn'y know they had verizon over in india or pakistamn or wherever these non-english speaking staff are from, hmmm sounds like "Betty" from the credit card commercials..........HAHAHAHA  well  Suzie said there was NO problem with my DSL or internet, even though it was NOT working when she tried to take over computer from her end and look at problems,  she did try and sell me a new modem, darn guess this one I got in April 2012 is no good already  SO Verizon, what's the deal, are you going to fix the corroded wires on your poles, put better  lines in, one last chance and I am switching back to TW Cable for interent, darn try to save money and you can't what a  monopoly  I am very disheartened at the service level of Verizon,  OH but I pay my bill on time otherwise I would hear from them!, oh yeah did I mention I was supposed to get credits for all time lost due to their  mistakes and system shutdowns and my loss of service ...well that hasn't happened either...., well time to go call TW Cable and see what kind of deals they have...........

[KaLin]

Your original issue was escalated to private support.  You recieved an email with a link to your private support case to interact directly with the support agent.  Apparently your issue was closed out due to the fact you did not provide the information they requested from you on the support case.

I am again sending this to private support.  You will receive an email with a link to your private support case.  Or you can access it by clicking on your forum username to go to your profile and click on the link under the header "My Support Cases".

[TonyaD_VZ]

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.