Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
my connection is testing at 4mps downloading and .5 uploading. i called for support and the tech said they said they'd have to check the line. i just got a call from the automated system saying they tested it and everything's fine so if i still have the problem (even though they didnt change anything) i should call them back. if try pressing something like 0 during the automated message it hangs up on you so don't think you're going to be clever and get to talk to somebody without calling back and going through ten minutes of menus narrarated by what sounds like the announcer on a subway, but if they were gagged first.
any chance a support person will check this and fix this for me? as i said the speed hasnt gotten better, which is to be expected since nothing was changed. i dont want to get all worked up and end up being mean to the poor indian fellow on the phone, who was really cool by the way.
What is the problem you are having with your line? Are you not getting the speed you're wanting to get or is the connection slowing down during certain times of the day? Are you having disconnects?
Welcome to the club. Verizon Tech Support was good when I switched from Comcast 2 years ago. It has gone down hill rapidly in the last year. False names. Refusal to listen to the problem. No idea what they are actually doing.
You may have already tried this but:
Go to: speedtest.verizon.net
At least 25/25
Of course these may not work considering have bad things have become in the past week. The strike has made their tech support worse than Comcast, and their entire system seems to be failing. I had to call Verizon 3 times this week alone. I couldn't get satisfaction from Tech Support this evening. When I requested Customer Service, I was disconnected. When I finally got Customer Service, they couldn't get through to Tech Support. I finally hung up disgusted.
Comcast may be getting a custome back.
This past week things have been terrible for me. I had this one time before but normally it has been very good. Getting very frustrated and thinking about changing providers. Does anyone actually work at Verizon? It seems to be completely automated. Did they close and leave it on autopilot?