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ultimate employee offer for retirees

Hi- I am a retiree that just connected to FIOS, the Ultimate employee package( the rep did tell me I would be eligible for a discount on this plan) after the copper lines were retired in my area. The connection went flawlessy(thank you), but I am having trouble obtaining my discount. I follow the benefits page instructions, but get stuck on the FIOS page after I have logged in , after following the link sent to me by the benefits page. I have called customer service twice with no success. Does anyone have any suggestions? Thanks

Re: ultimate employee offer for retirees
Community Manager
Community Manager

Hi AuntCarol,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.