Verizon has been unable to complete my original service order as agreed to with sales person and I have spent no less than 8 hours on the telephone in less than 10 days trying to resolve the issue. Today I was treated to a rude and surly customer service rep who was also kind enough to disconnect me when I asked to speak to a superior. Very, very disappointed with my experience so far with my great FIOS experience.
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Start a new topic or ask questions in the open forum.
